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Audioboxer

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  1. Long time since I've been back! You can read updates here - http://community.virginmedia.com/t5/Virgin-Mobile/Repair-refused-on-days-old-handset-due-to-root-Galaxy-S6/m-p/2994718/highlight/false#M52494 But to summarize things, CISAS ruled against me, and stated they would not accept an appeal (usually they do... so this seemed iffy). All I could do was accept or reject, I obviously rejected. They said I had not provided evidence it was a hardware fault and Virgin had done nothing wrong... They advised me to pursue legal action if I wanted. Trading standards then met with me and over
  2. Latest update is I'm waiting on a letter of deadlock from VM. CISAS will take my case but require this letter of deadlock before proceeding. Trading Standards had a 20 minute conversation with me the other day after phoning me and pretty much agreed VM are in the wrong. At this moment in time though their advice is to let CISAS take the case from here and see what the outcome is.
  3. I know they probably will, but I'm not one to back down when there is injustice. I feel for anyone not as knowledgeable who will end up scared and fork over the £204, especially when the CEO's office get in contact. I told the adviser on the phone I rejected the outcome and that was pretty much okay bye. He should have referred me directly to CISAS as per the VM complaints process, and he didn't. I really want to see UTL explain "corruption" to a court. As I just posted on the VM forums - http://community.virginmedia.com/t5/Mobile/Repair-refused-on-days-old-handset-due-to-root-Galaxy-S6/m
  4. Thanks. Yeah I can accept certain circumstances being provable. I only had the phone for a matter of days, it was rooted on STOCK firmware. I didn't even get around to a custom ROM. Done it to remove some bloat. Returned to stock before sending back as well. I'm bulletproof there, the phone operates 100% fine, except from the physical button being knackered. Virgin phones run on the international FW as well, so it's not as if I flashed a 3 branded FW by accident or something (not that that should even matter). I will be going to court, but I also have to contact CISAS. VM state this
  5. Hey forum, was called from the CEO's office today. The company they use for repairs UTL are claiming that installing 3rd party software is misuse, and the phone is "corrupted". In order for them to install stock software, which I did myself via ODIN, they say the motherboard needs replaced to fix corruption and that is what the £204 charge is for. The home button will conveniently be fixed under warranty within that charge. So the only option they are giving me is to pay. I pressed on what on earth corruption meant, and asked for details about what was wrong with the handset, bu
  6. To be fair I only mentioned in the follow up response when they asked for some details (telephone number/etc). So response to me originally was just as if I were a normal consumer.
  7. Just to let everyone know, I received a response via the CEO email already and they are going to look into things. Tom wasn't available personally but another member of staff will help. I mentioned this time that I work for Virgin Media for what it will count. Cheers
  8. Thanks. I will email today. Funny thing is I work for Virgin Media, and thought I might throw that in to try and argue my case! But I remained professional and acted like a consumer, rather than an angry employee haha. I only work with the home services side anyway, not mobile.
  9. All research into the law, and even CA, told me it shouldn't be void in this case. I can understand if they can argue YOU have somehow caused damage via software, but this is a physical button manufactured out of parts, nothing software related. Considering I've written to them I'm not sure how emailing the execs office would help, but thanks, I'll do it anyway. I'm waiting to hear back from CA and FSFE for further advice. At the very least I'll give them a few days. I think it will be interesting to see this case battled out, if only to give further and clearer information on EU la
  10. Hi, thanks for your reply. I went via VM because the handset was days old and I wanted an exchange rather than a repair/refurb. I think by law I'm required to go to the retailer first within 14 days before I approach Samsung. Now it has become a bit of a battle of right and wrong for me. I know I could probably give in to VM and go to Samsung, but I'm hesitant to do that given how far I've battled so far. VM refused to do an exchange, and then it was VM repair technicians who refused to repair. VM said today they spoke to Samsung directly for advice on my warranty, and concluded it is sti
  11. Hello TCAG forums, I currently have an ongoing dispute with VM over a Galaxy S6 home button manufacturing issue that has been denied exchange/repair over evidence the phone has been rooted. Most of my case has been documented here - hxxp://community.virginmedia.com/t5/Mobile/Repair-refused-on-days-old-handset-due-to-root-Galaxy-S6/td-p/2918695 To summarize for everyone on these forums, the home button was loose on delivery of the phone, but operating okay for the first few days. It then began to stop registering some pushes when the button was pressed on the right hand side. After co
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