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About badoffroader

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  1. Just a bit of an update to my update.I never did receive a reply to my email asking for the details of Vodafones Data Controller AND I've NEVER received any reply or update from the Ombudsman reference the case which was opened against Vodafone by them!.It seems Vodafone are just a bit too big and really WON'T be dictated to - even by the Ombudsman. I'm just glad I escaped their clutches,one things for sure,i will never go back.
  2. To cut a long story short ,i gave Vodafone 30 day notice as required 1st June 2015 they didn't end my account as requested and continued to send me bills . I began receiving emails and letters from their debt collector ,Ardent, for the next month. It has now been sorted out (hopefully!!) after Ombudsman and CEO involvement. All the time I was trying to sort it out on the telephone I had,after a while,sussed that I should ask each customer services rep to make a note on my account of what we were discussing "just in case". Consequently there are loads of notes wh
  3. Ha ,i've just commented on your thread saying exactly the same .The current update is that the Ombudsman is currently investigating and I'm going to try to contact Vodafone UK's Data Controller to get an explanation on why my details were released to a debt collection company .I emailed the CEO about a week or so ago and received a letter a couple of days ago from someon "For and behalf of Jeroen Hoencamp) (the CEO)asking me to contact the Customer Relations team. I phone about an hour ago,spoke to someone there and asked that all confirmation of my account being closed an
  4. Simon1985,your case is almost a mirror image of what happened to me,the only difference being I had their debt collectors hassling me also.All my problems stemmed from giving them 30 days notice back on 1st June this year.I have emailed the CEO of Vodafone UK AND the Ombudsman is currently involved.I was informed by a helpful person on here that I may have reason for complaint to VF UK's Data Controller as they had given my details without a good reason to these debt collectors and I will,if I can,follow this up because no matter how big VF UK are,they can't be allowed to treat customers in t
  5. Just sent an email to the CEO of Vodafone UK.I got a reply from Directors support last time asking for my details and never heard back from them again!. Content is as below: " To Mr Hoencamp . Please supply me with the full name and postal contact details of Vodafone UK's Data controller. I have had an ongoing dispute with yourselves (Vodafone UK) since July 2015 .Short story is : I gave you 30 days notice of my intention to end my contract on 1st June 2015 and to cut a long story short, after many,many hours of conversation on the phone to your customer services r
  6. Thanks for your reply King12345 ,The data protection rules are the bit I really am unsure about and,yes,Vodafone are totally to blame for this situation BUT,technically,I had replied to Ardents very first email by disclosing the amount outstanding (which would have identified me as the correct recipient of their email) which they had never mentioned AND mentioning twice in my reply email that the outstanding amount was disputed AND signing it with my name.Its my understanding that once the word "disputed" is mentioned in relation to a debt being chased,its the chasing co
  7. I see where you're coming from Silverfox but I have an idea that the reply to my complaint from Ardent would run along the lines of "I'm sorry ,we can't deal with your problem until you confirm your name,address,date of birth" etc etc. ...and I'm just not prepared to voluntarily confirm anything to them .So I do need to find out from any very clever data protection law boffins on here ,if,Ardent have to,legally,have me confirm all that BEFORE we can communicate further. Also,i'm not sure,though I may be wrong,if I could take any action against Ardent through the County C
  8. Thanks for the above advice : UNFORTUNATELY ,even though I have received a couple of emails from the VF rep on this site telling me Ardernt credit services HAVE been informed that I DON'T owe VF anything (according to the email) ,Ardent continue to send emails asking me to contact them and todays one.part of the content has "Please call Ardent on 0151 375 9376 as we have not received your payment as promised" .I've promised them bugger all and the only return email I have sent them was after their very first email to me in which I wrote "To Ardent Credit Services.I would
  9. UPDATE. I have received emails from Lee informing me that there appears to be no adverse reports left by them on my credit file another email from Adent credit services thanking me for my email (I had copy and pasted Lees email stating my account was closed and I didn't owe Vodafone any money and sent it to them) but saying that they can't deal with that until I confirm name,address,DOB etc..not going to happen!. Yesterday I received a letter from Ardent credit services telling me it would cost me over £700 to end my contract and that I may also have a marker place on my
  10. Thanks Martin2006. I have always thought that its the way VF cutomer services is structured with so many departments in so many countries that causes problems mainly .I have had to speak to many customer services people over the last 3 months and,generally,most of them sounded like they do actually want to help but when a CS rep has to be put on hold for 10-15 minutes when trying to get through to another dept within their own company and,eventually ,can't get through ,doesn't bode well that everthing will turn out well. Unfortunately most of the interractions i've had
  11. UPDATE!!! Got a phonecall from Lee today around 11.30am ,he went off, came back and told me my account was now definitely closed and I owed VF NO money. I asked that he reiterate this in an email - which he duly did .Received another email from VF dogs, Ardent debt recovery around 5 or 6pm asking that I contact them urgently to discuss my outstanding VF payment ??. On Friday I place quite a damning statement on the VF UK Facebook site,underneath their appeal to support people who are/have been "Cyber bullied"..... ........I have never heard any more hipocrtical drive
  12. Yes i understand that colin11 but i was just an innocent customer just trying to get vf to rectify their mistake .i did,every time i phoned though,ask the operative to make notes on my account of what was discussed and what action the operative planned take - luckily enough they did do this most of the time (sar request is going in this weekend on THEIR form.) .I will try livechat again,but,as you may or may not know - its not working and is continually busy.
  13. Its now been 4 days since I first posted my problem and asked for the VF rep on this site to contact me and I've still not heard anything,does this rep still work for VF?.
  14. "You would think something as simple as cancelling a contract would be easy!!!".....You would think so!.Unfortunately there appears to be a culture of treating the customer like dirt,lying to them and,it seems,making things as difficult as possible. I'm still waiting for this VF rep to contact me but to be honest am not holding much hope that things will get sorted out that way. I have discovered that if a complaint go's on for more than 3 months without being concluded satisfactorally, you can ask Otelo to get involved. Apparently if they take up your case there are monetary
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