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Colton

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About Colton

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  1. Thank you for your reply. Who would I go to for an independent report?
  2. I purchased a brown leather chair (£565) from Laura Ashley in March 14. Over the past few months patches are starting to appear on one of the arms. I emailed the customer service team attaching some photographs, they replied by saying if there was a defect within the leather it would have happened before this time. I asked could anyone come and take a look at it first before making this judgement as I can't exactly take the chair into the shop. They said I would have to get in touch with a furniture ombudsman as we both agree to disagree. I have been in touch with the ombudsman and they are now saying I will need to get a consumer facing report within 7 days otherwise they will close this matter. I am absolutely disgusted with this service, the chair was an expensive piece of furniture and is more of a show chair than one that gets used daily . I would be grateful for any advice on this matters.
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