I currently have a grievance regarding overpaying my corporate membership fees at Nuffieldhealth Cheam and was wondering if someone could please help if I have a case here.
I've been a member of my onsite corporate Nuffield gym since 2011 which I pay £10 per month for. Wanting access to a pool, I decided to take advantage of my corporate discount at other Nuffield gyms and joined Nuffield Cheam in 2012.
When I joined Cheam in 2012, I took my company ID badge and was told by the salesperson that their discounted corporate rate at Nuffield Cheam would be £56 per month, which I have paid every month since.
Recently, I thought I'd inquire about a swim only membership as I thought £56 to basically just use their pool was excessive.
I spoke to the manager at Cheam who advised they don't do a swim only membership but in fact my corporate rate was actually £35 per month and he would complete a new membership form for me to sign to adjust my monthly direct debit.
I felt that I had grossly overpaid and emailed their complaints contact regarding a refund of the money I had overpaid over the past 3 years, I didn't hear back from them so inquired about this when I next went into Nuffield Cheam. I was provided with an email address of the MD of Nuffield Cheam and emailed my complaint.
I heard back from the Deputy Manager who said that they were unfortunately unable to refund any overpayments but would amend my DD to £35/month and provide me with some free guest passes.
As my next step, could I take this to Trading Standards (or whoever is the gym's sector ombudsman)?
Surely this can't be right to not get a refund for a mistake they have made and where I haven't breached my contract terms?
May someone who knows about this please steer me in the right direction if I have a case. My calculations show that I should be refunded around £756.
Apologies for the lengthy read and thanks in advance for any assistance:)