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About Stressedmother

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  1. Thought I would update you all. After all the help I received. I have not heard anything back since February 2016. Thank you
  2. Haha. Thank you for the humour made me smile. Will do as you say
  3. Hi all sorry another update sent the letters but today we have received a letter saying We regret that despite out attempts to reach an amicable resolution to your account, you remain in arrears to hertsmere leisure. We must now give notice that failing to reply to this letter within the next 10 days will result in your account balance being passed to Zinc Group Ltd. one of the leading providers of debt recovery solutions. We would still like to resolve this matter. We're happy to listen to your reasons for not paying and will do whatever we can to reach an acceptable resolution for bo
  4. Happy new year everyone. Just a further update they have sent a further letter with threat of court action. The worrying thing is that they keep calling sons phone even though he has blocked their number they seem to keep using fresh numbers. Is there a template letter I can send them to stop harassing him. Thank you all.
  5. Thanks I will start a diary up with regards to communication. Do you think I should complain now or wait? Thank you to everyone who is helping
  6. Thank you will do. Thanks for replying on a weekend.
  7. Hi everyone And thank you in advance for your help. We received a letter today from CRS asking us to call 01444 449165 and have given us 7 days to respond The letter states they have been employed by Hertsmere leisure as your membership remains in arrears despite previous letters being sent. As a result of this our fees totalling £153.72 have been added. Therefore your account now stands at £580.72. In bold red writing it says We want to reach an ameicable resolution with you. And ask us to call their non-premium rate number It lists 3 options that we have It is signed
  8. Thank you. It just seems they don't wish to read letters
  9. Hi slick After sending the letters to Harlands they have now replied and said that they will accept the evidence I submitted to them with regards to relocation but said we owe £90 and until this is paid the account will not be cancelled. They did not reply after 14 days that was requested in the letter I sent to them. And this letter seems exactly the same as the one we received in October. We offered to pay the one month that we owed, but they didn't even mention that. Thank you
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