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Martin Duffy

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About Martin Duffy

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  1. Knowhow Coverplan is the worst company I have EVER dealt with. I bought an expensive computer in PC world as I am currently a PhD student. It was approx 1200 euro and covered it with them. It was stolen in Athens in June. I filled in the documents and had a police report etc etc and sent it all in. Weeks later I had heard nothing and contacted them. After a long wait I got a guy who said it had been processed and they had sent me a cheque but that it could take TWENTY EIGHT days to arrive. 28 days to get from England to Ireland ??? I was very specific with him about whether it was a cheque or voucher as I said I would but a new laptop now if it was a cheque as I needed it for my studies but I would be forced to wait if it was a voucher. 28 days later still no cheque - so two weeks after that again - today the 25th August - 3 months after it was stolen I rang them again. I was put on hold for over 30 minutes after which I was told there was a "glitch" in their system and I had been sent nothing. They then told me they would give me a voucher number over the phone - no cheque. A voucher is obviously of no use to me now as I have already bought the laptop. All I was told was that the guy I was dealing with shouldnt have told me he had sent a cheque as they dont do things that way. Somehow he cant be traced as he has "conveniently" deleted his login details for the conversation ! I asked to be put through to the customer complaints department whereon the person put me through to the general services department who cant deal with complaints ! He then transferred me back to the coverplan people who I had been originally talking to, but after 30 minutes no one answered the phone and it cut me off. How does a company like this manage to get away with this type of thing ? How does PC World continue to use a company like this ? Obviously a voucher for 1100 euro is no use to me as a student now that I have replaced the laptop - it looks like my only recourse is to contact my solicitor a nd sue them to have them refund me the money rather than give me a useless voucher.
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