I am looking to see if anybody can give me advice.
We (my family) have just come back from a holiday in Belgium. We rented holiday accommodation in a holiday centre.
When I booked the accommodation, I talked to the sales people and explained that I needed a property that was disability friendly. e.g. At least one bedroom downstairs, with a walk in shower and toilet.
We booked a 3 bedroom house. I have arthritis and very bad circulation and very thin skin. I can't afford to have accidents. I do have a blue badge and use a wheelchair when the distance to walk is too far for me. The wheelchair was bespoke and provided by the NHS.
One of our daughters is Autistic and has very bad anxiety issues.
When we arrived, we got to our accommodation, which was very run down and didn't have a bedroom, toilet and shower room downstairs. My daughter had a meltdown (very heart breaking to see it happening).
So I went to reception and complained (this was 4 oclock in the afternoon, having travelled all the way by car from Lincolnshire).
All they could offer me was a 4 bedroomed accommodation and it would cost us an extra €400 for the pleasure.
We looked at the accommodation and although it had a bedroom, the tiniest toilet room I have ever seen and a bathroom with bath and overhead shower downstairs, it was not disability friendly.
Because of the stress and anxiety that our daughter was going through and having nowhere else to go, we went back to reception and accepted the accommodation. I managed to barter the €400 down to €200.
The next day I filled a complaints form in accusing them of miss selling us a holiday home. I put on the form that I wanted all the money back, for them not providing the correct sort of accommodation.
It spoiled our holiday and I was constantly hurting my self, because I didn't have support handles for lifting myself up.
Anyway, when I got back home, I called the head office up and complained. They offered to return the €200 back, which I still haven't received. I do believe I will get that money.
Once I receive that, I want to claim for all the money paid for the accommodation on the basis that they effectively miss sold me the wrong type of accommodation and using the disability act to support it.
Can anybody give me any advice on this matter, especially as to whether I have a valid claim. I can't afford a lawyer.