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About Terrace

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  1. That doesn't sound too bad, it's a shame they have sent my graphics cards on a trip around the world to the manufacturor! for up to 28 more days or so. What I really want to know is, is it against the law for a shop who sold you faulty goods to tell you to go away and sell them second hand because they don't feel like giving you a refund on the goods?
  2. Thanks, that seems like sound advice. I'm really fuming that I lost at customer service roulette because it's a different person that gets back to you each time at overclockers on the same support ticket . And i seem to have got the one so far. The problem with taking it to a computer shop is that I have to find one where they will plug in two cards and three monitors for testing which i think some of the dinky little shops in my area won't want to do. Maybe I should try the overclockers uk complaints ticket but I know i'll say something with a bit too much rage.
  3. I'm sure the people using one and one monitor are happy enough. but that guy seems like a complete tool. why would I send it back without a problems? he seems to think I want to send my cards on a 7 day + 28 day holiday just to get them back and sell them second hand. And all because he doesn't understand the problem and thinks he knows the ins and out of the graphics cards like he built it himself. He has delcaired it has no faults (without and proof) and that's that? I certainly won't be selling them second hand after this, and there certainly is a problem with them. I
  4. Bad news everyone. During part of the ongoing conversation with Overclockers UK they told me that they test in house before sending the parts to the manufacturer and I was pleased with that as with my instructions it's real easy to see the fault. They have had the parts for over a week and I had not heard back from them so I enquired with this email. "Hello, we were really hoping to have heard back from you about our faulty R9 290's as we are completely without graphics cards. If you could tell us where you are at with everything we would really appreciate it." to w
  5. Now that I have 10 posts and can do links I made the whole thing up in PC Part Picker http://uk.pcpartpicker.com/p/HBmVzy
  6. Once the car is fixed they are going straight to the post office on the RMA
  7. Sure, the family car fell apart so we haven't sent the graphics cards back on their RMA yet. Case: BitFenix Ghost Processor: Intel I7 4770K running at stock CPU Cooler: Noctua NH-U14S Motherboard: Asus Z87-Pro Ram: G.Skill RipjawsX 16GB (2x8GB) 1866mhz SSD: Sandisk 64gb as a Intel Rapid Storage Cache for my other drive C: 2TB Segate Barracuda Storage Drive: 2TB WD MyBook Fraps Drive: 2xTB Segate Barracuda RAID 0 Graphics Cards: R9 290 tri-x Sapphire, R9 290 Windforce DVD: some cheap thing Extra Fans 5x BitFenix 120mm Spectre PRO Black PSU: Corsair 850W RM850
  8. They just got back to me Thankyou for your webnote. Unfortunately due to the age of the order and the warranty being held with the manufacturer I can only offer to have them back to be tested and then sent to Sapphire once a fault has been confirmed I'm afraid. Regards, David Muni
  9. I am using three BenQ G2222HDL Monitors, They are all connected to the R9 290 Sapphire Tri-X which is in the first PCI-E and the Gigabyte Radeon R9 290 OC WindForce is in the second PCI-E slot. The monitors are all HD certified and only have VGA and DVI connections. I have them connected as DVI, DVI and Eyefinity certified Display Port to DVI. The 100% repeatable way to get the problem to occur: Set Desktop to Extended Desktop Mode (important) Play any third party sound source MP3, Internet Radio, Video File (audibly helpful) Now run any game with Crossfire and Vsync turned on
  10. Do you think I should finish my conversation with the person behind the RMA Web form reply completely through first or try and also talk to one of these other people straight away simultaneously because it might get to the result quicker and smoother? I really hope so, I was disappointed enough when I plugged those two extra monitors in and it didn't work right, I really didn't want what I really really feel is a simple swap to drag out or go wrong. It just blows my mind that it's advertised on the box and its been a known problem for 2 years and AMD haven't lifted a finge
  11. Ah I see most people in this topic are familiar with them, I have started to contact them and I'll share what has been written so far, first my initial question to the RMA web form We have been having a problem with the Graphics Cards we have purchased as when you use AMD R9 290's in crossfire with 3 monitors they have horrible issues and yet it clearly says on the box and instructions that they can do Crossfire and MultiMonitor without problems. A simple Google search for the exact phrase without the quotes "R9 290 crossfire audio" will bring up some and "R9 290 crossfire dpc
  12. and They are called Overclockers UK, i'd provide a link but the forums say I cannot do that until ten posts have been made, they should be the first result in a google search though.
  13. Surely I can't be in a bad situation just because AMD wouldn't ever admit to being at fault?! I mean the problem can be proven and replicated endlessly 100% of the time by just plugging the cards into a computer and attaching three monitors.
  14. It's more of a known fault on the internet rather than a acknowledged by the manufacturer who is AMD (Advance Micro Devices) Anyone trying to contact AMD simply gets told they have received the report of the fault and then no further resolution comes from it. People have been reporting this fault since September the 25th 2013 it seems with nothing to show for it. And I've only just become aware of it since I plugged in three monitors in order to use an advertised feature The only problem with a replacement is that the replacement will also have the fault. That particular graphics car
  15. I always seem to have problems recounting the law when it comes to faulty returns, usually I just give up and buy something new when it breaks if it's cheap enough because when you talk to someone at the shop you bought it from they often don't know the law themselves. This time though the thing I bought was expensive at £284.99 plus £274.99 The shorter explanation is I bought two graphics cards over a year ago 21/02/2014 and 01/03/2014 only to find out very recently there is a manufactured fault on the graphics cards when you use three monitors which is something they advertise on the b
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