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Honeybun1989

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About Honeybun1989

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  1. Hi, After the advice I had been given, I asked the adjudicator to pass the case on to the ombudsman .. I have received a reply from them saying they do not uphold my complaint. Is my only option to take this to the small claims court? What would happen if they don't uphold the complaint either? Thank you
  2. Just checking to see if anyone can advise the best way for me to proceed? I was considering going ahead and taking this to the small claims court. Any advice would be greatly appreciated ..
  3. Just checking to see if anyone can advise the best way for me to proceed? I was considering going ahead and taking this to the small claims court. Any advice would be greatly appreciated ..
  4. Sorry, forgot to say the e mail was sent by the FOS on the 23rd of June ..
  5. Thank you .. I have copied a part of the e mail below, I hope this helps .. I have now concluded my investigation and cannot uphold your complaint with Shop Direct. I am sorry there is nothing further I can do to help. This complaint has now been closed, but if you would like to discuss this claim with me again or have any questions get in touch with me again over the next few days .. Name Adjudicator FOS
  6. Hi, Could anyone advise the best way to proceed?
  7. I was sent a report on the 23rd of June saying the complaint would not be upheld .. It is signed with the persons name, then adjudicator FOS I was told the case was now closed so assumed I could take it no further with them. Many thanks for your help
  8. I was sent a report on the 23rd of June saying the complaint would not be upheld .. It is signed with the persons name, then adjudicator FOS I was told the case was now closed so assumed I could take it no further with them. Many thanks for your help
  9. Thank you so much for your response. I really appreciate all the help you have give me. If it's not too cheeky could I ask for your help with how to word the claim?
  10. I tried to contact the CEO of shop direct and again it was passed to the customer excellence team. I wondered if it would be best to take this to the small claims court, would I have to pay the amount they allege I owe and then try to recover it?
  11. I do have an outstanding balance with shop direct, but that will be cleared very soon. I did tell the FOS I was unhappy with their decision, unfortunately that got me nowhere. Shop direct have a dedicated team that deal with FOS complaints (that says a lot) I did e mail the CEO but unfortunately that was passed straight to the customer excellence department. My best bet may be to contact watchdog. Once again, many thanks
  12. Thank you so much for that .. When I purchased the items, they were purchased on a BNPL agreement (over 12 months) now they have been returned and I shouldn't owe them any money. The problems will start at the end of October when the money would have been due. I've been told by shop direct that they will add interest and late payment charges until the balance is clear. I'm of the same opinion as you, I'm just not sure how to proceed further .. Thanks again, you've been a great help!!
  13. Lol!! Me too They sent me a final report and said as far as they were concerned the matter was closed and we had to pay. They advised if I was unhappy to contact the ombudsman, which I did. The ombudsman after many weeks decided there was nothing they could do. There is nothing in the T&C's that say items have to be returned individually. In one of the e mails from the ombudsman they clarified that shop direct had admitted they only provide 1 receipt per parcel and not per item. Thank you so much for taking the time to respond, this has really been a nightmare and has caused me so much stress
  14. Thanks for your response .. I do have the proof of returns, the problem is they say it corresponds with other returned items (as I said, as there is more than one item in the returned parcel) There couriers are supplied by Yodel .. I have sent many, many e mails and contacted their customer excellence team. The trouble is, they won't close the account until I have paid for the missing items and say the will put a default on my credit file and pursue me for the payment ..
  15. I returned goods to Very (shop direct group) total value £1100 in December last year. I provided proof of returns when the items apparently went missing. Very claim the return codes I provided were used to return other goods. The problem seems to be a returns number is used for each parcel not each item, therefore as there is usually multiple items in each parcel delivered and returned I have no way to prove the missing items we're in those parcels. The parcels are collected from home by courier and pass through different depts before reaching very returns centre. I took this matter to the ombudsman who decided after many weeks that we would probably never know what happened to the items but we would still be liable to pay. I have been a customer with very for over 8 years and spent many thousands of pounds and feel I have been treated appallingly. Can anyone advise what I should do next?
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