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About 1981mar

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  1. Wasn't aware that PN visited these parts and yes I did make contact with your CEO as clearly enough is enough. I've already spent enough time on this and have re-jigged the diary goodness knows how many times. What it really comes down to is a lack of communication from what is in essence a communications company. As I have been given the 11th as a firm date then in the hopefully unlikely event that this turns out to be a third time cancellation then I will unfortunately call it a day with PN. This is not an action I will be taking lightly but I think if you read all the notes
  2. Okay, e-mailed the boss with my tales of woe and supporting documentation. I'll report back should there be any further progress. If the 11th August date is missed then I'll terminate the contract and go with another ISP - probably the one I left in the first place. I'll pay Plusnet for the contract so I keep my credit rating intact, then request a refund which probably won't be forthcoming, then issue proceedings in the small claims court plus associated costs that I've incurred. We will see.
  3. Thanks for responding silverfox. The problem I have is the original insistence by a Plusnet employee that it was totally the fault of Openreach and that the original date of the 3rd August had been aborted even though the notification of same was outside of their 7 days to do so. It was only when I was about the make a formal complaint to Openreach that a Plusnet employee admitted that it was Plusnet that had dropped the ball. So why bring Plusnet into disrepute - it leaves a sour taste in the mouth. Further dates given with an assurance that within 48 hours one of these would be confirme
  4. Need some advice so any input appreciated. Moved to Plusnet - both phone line and broadband on the understanding the transfer from my previous ISP would be simultaneous. Didn't happen that way. A router was meant to be despatched but never arrived. I made a phone call to discover it hadn't been despatched - so that eventually arrived late. Received an e-mail from Plusnet advising that the phone was active on the 3rd July and ADSL would follow later in the day. They were apologetic in their mail and advised a small credit (for the phone) would be applied. Not much use to me as I
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