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About nematers

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  1. Thanks Silverfox. No need to apologise, you are the only who tried to help. I really appreciate your support. When you say "formal written complaint" are you talking just about normal (I man paper) letter that I can write myself? Or something that I would put together with my solicitor? And does it have to go to: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN (address on their website) or somewhere else? Thanks mate.
  2. So the bill has just arrived... No refund... And yet another extra charge... Are you people stupid or what??
  3. It's that time of a month when the new bill gets generated for me. If it will have yet another charge for Spotify and no refund for all of the past months I will not just sue Vodafone (which I'm already discussing with my solicitor), but I will double the claim as well!!!!!
  4. Mate, it's been a while. What's taking you so long? Any updates? p.s. some dude named DaveCD just replied to my email via Vodafone, but his response doesn't make any sense and is almost irrelevant to the problem I have described in here. CAN I PLEASE GET A DECENT RESPONSE FROM SOMEONE???
  5. Will I be able to reply you if you'll PM me first? I would write you what I want to edit Thanks mate
  6. Thanks silverfox1961, you're a good person. Appreciate your help. Btw, is there a way to edit my previous post? I cannot see the option, but I see few typos that I'd like to correct.
  7. Still no email from Vodafone with the reference number. And yes, I have checked my SPAM folder too. The link to Vodafone contact form is also not working anymore. Tried to PM that Lee guy directly via this forum, but apparently I need to make at least 30 posts on the forum before I can PM someone (who created this rule at all???). Can someone with 30 posts or more who has the ability to PM people just send a link to this thread to Lee??? p.s. it is easy to find him in here. He has responded to quite a few threads which you can find just by typing "vodafone" in the search bar.
  8. Thanks. Form submitted. Waiting for the email with reference number. And I am being 100% serious. It is not about getting a refund of £50 and having Spotify Premium removed from my future bills. Well it was before... But not anymore. I will definitely SUE Vodafone for wasting HOURS of my time, for putting me through all this distress, for giving me headaches (I will get doctor's confirmation if needed too), for taking my money, for leaving me with no signal, etc. I want a DECENT (and probably HUGE) compensation. If they don't want to get a deal settled in a friendly way then w
  9. Hello. First time using this website, so please forgive me if I will fail to follow any rules you might have. So long story short is as follows (I will try to cut it down as much as I can, will skip most of the dates as well). Signed up for Pay Monthly with Vodafone in April 2014. Spotify Premium (online music service, not managed by Vodafone) was supposed to be included in my subscription plan FREE of charge. After a couple of months I've noticed that my bill is £10 too large (FYI - that is the exact price for Spotify Premium). Thought that there might have been a mistake and
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