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  1. Fkofilee: Thanks for your comment. Yes, you're so right when you say that Capital One are far more organised etc than are Vanquis... However... never let it be said that I don't hold my hands up when I realise I've made a mistake!!! For I yesterday completely forgot that on the day before I saw the fake £0.96 charge, I'd purchased 3 books totalling £15.76!!!!! The 'mystery' £15.76! I do have a lot on my mind, due to the fact my partner and I are very busy planning to make a major house move; he and I are extremely stressed, with all the things which need to be done, and it caused me to forget those small purchases!
  2. Fkofilee: No, the £15.96 is not purchase interest. It's not actually listed as a charge, but is there, all the same. I checked it by listing all transactions as of the last statement, including the £24.96 refund, and did the maths. The [very small] purchase interest (less than £7) is listed as such, of course. The balance on my current statement is given, but then the "amount available to spend" is £15.96 more than it should be; ie, looks like they've 'tried it on', hoping I won't notice. But I HAVE noticed. The evidence therefore shows that something very 'funny' is going on. (I'm not making purchases with this card [other than a couple of very small items], and the minimum monthly payment is currently only in the region of £13, though I pay more than that)
  3. Fkofilee: Yes, I'm very aware that I'm in the driving seat, with this company! The latest... relating to the fake charge of £0.96 which I discovered they'd slapped onto my account just a few days ago (which I related in my post of the 1st of this month, above), after I spoke to them about this in no uncertain terms, they did refund a whopping £24.96(!). However... I today found, to my utter disbelief, another fake charge - this time for £15.76. I'll be speaking to them about it tomorrow. I wonder how they'll respond. I'm stunned that a company who carries out this sort of behaviour can be authorised by the relevant financial authority [Financial Services Authority?].
  4. Fkofilee: Just realised!! GWG = Goodwill gestures!! Fkofilee: Thanks! Yes, that's exactly what they're doing, so obvious. On each occasion I'd spoken to them, back in July, re. the £33 fake charges, I constantly told them that if they added even £1 fake charge to my account, I'd take legal action. Obiter dictum: I'm SO sorry!! Please accept my apologies! I didn't look at the poster's name, which is why I addressed my last post of thanks to Fkofilee. Thanks very much for your info, re. GWG. You'll no doubt have noticed that I worked out its meaning just a few seconds earlier, hence my post printed one minute after your informative one - "crossed in the mail", as it were!
  5. Fkofilee: One query.... what's GWG stand for?!? I'll probably kick myself when you enlighten me, but have racked my brains, trying to work it out!
  6. Fkofilee: Just thought I'd relate this to you...! Have been making the required payments to my Vanquis account ever since they eventually {after I threatened them with legal action} refunded MORE THAN the amount of the fake charges they'd added in July. To my shock, I today found on my account another fake charge: for £0.96. However small, it was definitely a false charge which had been slapped on. phoned them this afternoon. After being put on hold for quite some time, the response was 'We agree that is a false charge, and will thus refund you £24 [and a few pence... can't recall the exact figure they quoted]". Sthey're going to refund me more than 24 times the amount of the fake charge!! Re. the earlier refunds [in July], which were greater than the amount of the fake charges - "a 'goodwill' gesture..." - the note on this site, re. "Goodwill gestures" states that such companies will make these so-called 'goodwill gestures' when they realise that the person in my position will not allow ANY fake charges and thus they try to make it seem as if they're 'doing me a favour' by refunding a great deal more than the fake charge that had been wrongly added to my account.
  7. Hello, Capquest worst nightmare, Yes, you're very right that this wicked, very materialistic company are [despicably] making their money by adding these extortionate {and often added fraudulently... as I experienced, a few months ago, as related in my originating post, here) charges. My APR is the same as yours: the horrific 59.9%. As I explained in my OP, when I took out the account with them, I had no idea they were the sort of company they are; having had other very important things on my mind at the time, I didn't check them out first. Had I done so, would never have taken out an account. I intend to clear my outstanding balance with them as soon as is possible. I only have the £250 credit limit; I'd never dream of having the C.L. you have...! All the best!
  8. Fkofilee: Just thought I'd update you... should have done it a couple of weeks ago, but it slipped my mind. Vanquis have, to my surprise, pleasantly surprised me. After several talks with their staff, over the phone (during which I said that if they took even £1 more from my account than was right, I'd go to my solicitor about them...), they said they'd refund all the incorrect [falsely applied by them....] charges, "as a goodwill gesture". They said that if I paid £43 [to clear the falsely-applied charges...], they'd credit DOUBLE that to my account. Well, I did pay £43; and they not only deducted that amount from my balance, but they deducted a further £55 off, too! They've also re-adjusted the payment due date, so that it's in line with the date on which I receive my monthly pension. It remains to be seen, of course, whether they will be so accommodating at the point where I'm able to clear the amount owed.... I've read some pretty nasty stories of people who, when wanting to clear their accounts with Vanquis, have found that they keep adding fabricated charges to the amount owed. Thank you once again for your help, it was much appreciated!
  9. fkofilee, As you will see, my username has now been changed. My sincere thanks to you for contacting the Site Team, enabling the amendment to be made!
  10. Honeybee13, Many thanks indeed for enabling me to change my username! It's much appreciated.
  11. Thank you! I'd been attempting to find out how to amend my username, to no avail. Hopefully, the Site Team will advise me as to how to go about this. I much appreciate your help. I do feel a little less stressed, now that, as of tomorrow, I'll have printed confirmation proof that Vanquis most definitely did not arrange the DD with my bank. That will be very much in my favour, when it comes to sorting out this very nasty business. It should, of course, have been an obvious thing for me to have requested, from my bank, when I went in to see them this morning. However, due to my stressed state, I overlooked anything other than their verbally informing me that no DD had been arranged, by Vanquis. So I'm much obliged to you for advising me to obtain that printed confirmation. What amazes me is, how can these [Vanquis] people sleep at night, knowing full well they're telling lies to people, with a bad motive behind those lies...
  12. Fkofilee, Thank you! Yes, I'm very familiar with the sending of emails (!! I send a great deal!), I just thought it might be some peculiarity of those particular email addresses! As a result of what you advised, re. obtaining printed confirmation from my own bank re. the fact that Vanquis did not set up a DD with them (even though, in the initial set-up phone call, they took my bank details and claimed that a DD would be set up), I've just spoken with my bank's HQ, and they've sent a confirmation form, stating that, to my own branch, and have told me to go to see them tomorrow morning, and they will be able to print me off a copy. Which then, as you so rightly say, will be very powerful evidence/proof to the Vanquis muppets [to use your word!] that they blatantly lied to me, in that regard. Yes, I realised, on reading my printed post, that this site substitutes the word 'problem' for the SCA--- word. Very sincere thanks, once again, for your help. I'll let you know how I get on!
  13. Fkofilee, I much appreciate your quick response, thank you! I will most definitely acquire written confirmation from my bank that Vanquis did not (contrary to their claim...) set up a Direct Debit with my bank, for them. Yes, that will be a very valuable piece of evidence, is very obvious. Why did I not think of that, this morning, when my bank told me that no, Vanquis had NOT arranged a DD with them. Answer to myself: because I'm immensely stressed. Thank you so much for suggesting that it might be worth my while to contact Vanquis (contrary to what most people on here say). One query, please. Is there meant to be a space in the Michael Lenora email address (as you typed it, in your reply to me)? For there is a space between the N and the K in the word 'bank'. Is that intended, or a typo? Thanks!
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