Thanks for replying. She rang back again today offering to refund only £550 and I worked out that the rest was tax and booking fee I presume. She said she could not refund the rest of the amount since it was a 'voluntary change'. This seems to be the reason they have latched onto since I informed them that I booked the wrong dates, and after speaking with citizens advice, they told me that I should have avoided telling them and said I'd be more suited to flying on the 13th. Live and learn. Even though opodo is just not understanding the fact that nothing was confirmed after they sent me an option, there seems to be some vague type of loophole. Unfortunately we didn't record it, is there any way my phone provider will have any info? I doubt they record phone calls and I am sure that opodo does but I'm not sure how I would go about getting it. Thanks. Citizen's advice said that I could call my bank company and ask if I could receive the rest of the amount via the Debit Chargeback Scheme, or issue a 'breach of contract transcript' which would mean proof that the booking was actually booked on the 13th since I am absolutely sure I initially booked it on that date, however, as a gesture of 'goodwill' the company may refund the rest of the amount.The latter may be granted as a 'gesture..' since there would be no record of me entering in dates since it was booked online. Thanks that would be greatly appreciated.

Hi, I am new to this forum so sorry if I make any mistakes. I recently booked a flight from Marrakech to London Gatwick by Opodo, for 6 adults on the 4th of August 2015. After confirming the details and paying online, the total came up to £628.20 including the booking fee. I received an email stating the flight had been cancelled and to ring the call centre. The email did not contain any other information regarding options, or why the cancellation had taken place. Whilst searching opodo complaints, I have found that alot of customers have had their flights cancelled and are asked to call in. Also, there were no texts or calls to my phone, alerting me on this change. I rang the contact centre on the 13th of July, and talked to an employee who was very helpful and said she would try to contact British Airways/Iberia to see if there were any flights to London Gatwick since we had already arranged airport parking to Gatwick and would be more convenient to arrive and depart from the same location. After being put on hold for 30mins+, she informed me that since I would be put on hold for a long amount of time, it would be more convenient for her to email me the other options and that she could not call me back, which is what I requested instead of email. We did not confirm any costs, any other options, or any flights whatsoever. She said she would send an email roughly within the next two hours. We then ended the call. I then received an email stating an alternative option and realised that I had my dates completely mixed up! I was supposed to be travelling back on the 13th of August not the 4th. I rang up the contact centre immediately and the employee told me that the change to my schedule had been confirmed (so the options emailed to me were already set on my flight schedule) and that to change the dates, I would have to pay £100 per passenger! Which is basically like buying another ticket. I was really confused and said no changes to my schedule had been confirmed and that if she listened to the recording of my previous phone call, she could confirm this. She was extremely adamant that this could not be done and when I asked whether I could talk to a senior employee she replied that she was the highest authority. Suffice to say, she was extremely rude and said if I cancelled the flight I would get no refund. She didn't understand that nothing was confirmed after the cancellation and an email was only sent since no outbound call could be made by the previous employee. She hung up the phone as I was trying to explain. I then tried calling again but the contact centre was closed even though I was phoning in at 5pm and the website and automated machine states it closes at 6pm. Can someone please assist me on my problem. The terms and conditions are really vague and confusing and contradict what the contact centre employee had said. Is there any way I could get a refund on my flight and since my flight was cancelled and did not confirm any changes, am I not entitled to it? I have all the emails they have sent.