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About Laurenmcc1

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  1. Well at it again with Vodafone, they have not cancelled one of my mobiles under contract even though the agreement end date was 14/04/2016 and despite me calling them in February, March and again on Friday. I have also been overcharged £18+ which is incorrect tried to dispute this and keep getting told I will get a call back but not.... what can I do from here.....???
  2. So they breach the contract with no implications effectively...?
  3. Thanks! That is what I thought, however, Mercedes are now saying because they can't find the same car they can't do anything to help us for now. They are actually ringing round their existing clients who have the same car we want but are coming to the end of they agreement to see if they want to upgrade/change their car. I know that they are trying to help but just not enough and I don't think it's fair. It was our first big purchase together and they have just taken all of the excitement away.
  4. Hi Me and my boyfried went into Mercedes last Friday, after spending almost 3 hours there we found a car (used 2 years old) we loved so we paid our order deposit of £500.00. We then left the garage expecting a phone call in a couple of days to go in and sign the finance papers and confirm when we can expect to pick up our new car as it would have to be delivered from one of their other garages. Later on the Friday we got a phone call to say that someone else was going to view the car on the Sunday who then bought the car. Mercedes now cannot find a car the same as the one we put our deposit on. I thought that the car was ours and that we entered into a legally binding contract when they took our £500.00 deposit as our order deposit. Can anyone else advise please?
  5. So fed up with it all and trying to get Lee to call you or trying to get through to him is like getting blood from a stone.
  6. Well Lee has again just created more problems told me my exchanged phone would be delivered yesterday between 8am & 6pm waited in all day and it never arrived!! I called Vodafone at 17:50pm to say that I was concerned that the phone had still not been delivered yet only to be advised that the delivery hours are between 8am & 8pm so again sat there waiting until 8pm and called Vodafone back to advise them that it has still not been delivered. I was then promised a call back at 9am this morning to re-arrange a delivery suitable to me, never received that phone call but just got a phonecall off my partner who is home today to advise me that the DPD delivery driver arrived at the house but would not leave the phone because I wasn't there to give him my phone. I was told by the manager yesterday to take my phone to work with me so that he could call me at 9am to re-arrange a delivery even if that means delivering it to my work address. I am now without a working phone for yet another day!! I have called Vodafone again asking to speak to a manager only to be told that no one is available at the minute but that a manager could call me back today between 1pm and half1 (lets see if I actually get this call back). I have also emailed Lee twice asking for him to call me as a matter of urgency as he is the one who arranged the exchange. No response from him either!! What a waste of my time yet again!!! Such bad customer service with no one to help me..
  7. Well I retract my previous statement about Lee, he has been in touch and been very helpful. The only person at Vodafone that has actually tried to help me! However, I have now received a letter from Vodafone to confirm that there was fraudulent activity on my account and that it has now been removed, the letter says nothing more. It states that my online Vodafone account was hacked and that diverts were put on my phone from my online account. Other than my very first phone call to Vodafone about the fraud I have been told that there were no diversions on my phone and that there never has been. This was a blatant lie and delayed me getting access to my bank account. I am not happy with this and would now like to make an official complaint to Vodafone. Does anybody have any decent complaint template letter I could use? I didn't have a bank card for a week so very limited access to money during that time, had to take half a day of work to try and sort this out with Vodafone when the problem first came to light. I literally spent approx. 5-6 hours on the phone to Vodafone (nearly 2 hours on my first phone call, wasted a trip to the Vodafone store after being advised to do this and have been very distressed and upset with the whole issue. I don't think that a letter confirming that there was fraud on my account and that its now been removed is a good enough response from Vodafone. Thanks
  8. Well Lee @ Vodafone is a complete waste of time, told me to go into the store to sort my broken phone who then told me that they don't know why I was advised to come into store as they could not help. WASTE OF PETROL AND TIME!! As is everybody else at Vodafone that I have spoken with. My fraud case is still being looked into and I have been told that I cannot cancel my contract which is due to end in September until the fraud case has been resolved. I raised my fraud query with Vodafone on 9th July and have yet received any response or update. However, I am still paying for this shocking service and have been told that until all is resolved or looked into properly at their end that there is nothing I can do about it.
  9. Sorry this is the first time I have used the site. Thanks for all your help. Is there anything else I need to do at the minute? Thanks
  10. Hi I was wondering whether anyone has any good letter templates regarding a breach of data protection compliant against Vodafone. Basically, I tried to access my internet banking the other day only to be told that I was inputting the wrong password. I knew for a fact the password I was inputting was correct. After this failed a number of times I went online and tried to re-set my password with Lloyds bank. If anyone banks with Lloyds then they will know that in order to change your password for online banking they have to call you and you have to enter the 4 digit number provided on the screen. So I requested that they call my mobile phone (which I always do) however I wasn't receiving the phone calls even though it said on screen we are calling you now. I tried again the next morning and it still wasn't working so I called Lloyds Bank to see what the problem was. I was told by Lloyds bank that there has been fraud on my account, all monies had been transferred from my savings account into my current account and then attempted to be transferred from my current account overseas via Western Union. Lloyds realised this was fraud and did not allow for the payment to go through. Having discussed this with Lloyds and explaining what had happened they advised my that there must have been a diversion on my phone as someone had received the phone call with the 4 digit code and entered it correctly. I then called Vodafone who first told me that there was in fact interference/diversions on my mobile and that she would take them off for me immediately. After 1 hour and 12 minutes on hold I called Vodafone again off a different number to speak to someone else to explain my dissatisfaction with Customer Service and distress caused regarding the fraud on my account only to be told by this person that there were no diversions on my phone and that there never has been. I know for a fact the first lady told me there was and that they are not in any breach of data protection. I then asked them to confirm what phone calls have been made to Vodafone regarding my account in the 3 days, I was advised that I called them 2 days prior (the day before the fraud happened) requesting a copy of my phone bill to be emailed. I NEVER MADE THIS PHONECALL so there is a breach of data protection as they clearly discussed my account with someone else. Well after hours on the phone trying to make a complaint speaking to many different call centres based in the UK, India and South Africa I have still got no where! Can anybody help me out as I am not sure exactly what I need to put in my letter? Thanks
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