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PuddyPaws

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About PuddyPaws

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  1. In 2009 we bought a Beko frost free fridge freezer from Currys for over £400. Last weekend (4th July) the back of the fridge compartment blew up like an air-bag, pushing out the shelves and opening the fridge door. The freezer was still working at this stage but only until the following day. On Monday 6th I sent an email complaint to Beko and received the following reply: "Good afternoon,Thank you for your email. I am sorry to hear of the fault with your Beko Fridge/Freezer. If the back wall has blown out on the appliance, this unfortunately cannot be repaired .Unfortunately due to the age of your appliance Beko PLC cannot offer any assistance. We can only advise that the guarantee for your product, under English consumer legislation and the Sales of Goods Act to Consumer Regulations 2002, is contractually with your retailer. Therefore they have strict liability in terms of your claim. It would be normal practice for issues such as yours to be addressed directly to the retailer. Thank you for taking the time to contact and please accept my apologies for any inconvenience caused. "So, (later that day) I sent the following email to Currys: "About 5 years ago we bought a Beko frost free fridge freezer from Currys (serial number 0910577910). On Saturday 4th July we noticed that the back of the fridge had blown up like an air bag. The freezer still seemed to be working. On Sunday 5th July the freezer stopped freezing. Why should this happen to such an expensive and relatively new fridge/freezer? We are devastated. We thought that Beko products were supposed to be reliable. We have contacted Beko and they said that 'We can only advise that the guarantee for your product, under English consumer legislation and the Sales of Goods Act to Consumer Regulations 2002, is contractually with your retailer. Therefore they have strict liability in terms of your claim. It would be normal practice for issues such as yours to be addressed directly to the retailer.' "At about 18:00 the same day I received a phone call from Currys saying that they knew of this same fault happening before and, due to the age of the product they said that I could have a voucher for £30 (which I received later that week) towards another purchase.
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