Cheers for that! I'll send that letter today. I'll keep you updated.

Hi there, I just cancelled the direct debit, which I realise was not the right thing to do.

Yes, I completed the contract, but they mentioned that it kept rolling month on month because I hadn't formally cancelled. Thanks for the help!

Hi Everyone, I have a few questions and I'm hoping to get some advice. I joined xcercise4less where I stay for university in Nov '13 on a year long contract and then cancelled the membership in Oct '14, which I believe means I paid for all 12 months of the contract. After I cancelled, letters were sent to my parent's address from CRS saying that I owed money. Now the "debt" has been passed on to Zinc and is somewhere in the region of £200. I spoke to them on the phone, which was probably ill-advised a few weeks ago, and, if I remember correctly, the majority of the charge was from admin fees. I didn't get much useful information past that. I realise that I didn't cancel properly, so I'm not sure whether I'm in the wrong and owe the full amount or if they're just trying to throw the book at me and charge me a great deal for admin costs. I'd imagine I'm liable to pay for a month of membership because I didn't give them notice, but I think that'd be it, right? Any advice would be greatly appreciated!