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Everything posted by StJane

  1. There is no difference between the terms "planned" and "arranged" overdraft, different banks just had a preference for one word over the other. Lloyds always used to use the term "planned" though I believe this has now been standardised and all banks use the term "arranged". The Payment Services Regulations offer some insight into the meaning of business/working day: "any day on which the relevant payment service provider is open for business as required for the execution of a payment transaction". Surely bank holidays do not need a special explanation?
  2. You do have a telephone banking security number, you just don't remember it. You used to be able to bypass the automated menu. Instead of entering your sort code and account number keep pressing 0 or # and you should get through to a human. Not sure if this is still possible though. However, your complaint has already been raised and the email you received clearly explained their position in that their response might be delayed. Your issue doesn't sound urgent so why not wait for their complaints team to get back you?
  3. There is an estate (it just a term that refers to all the money and assets owned by the person). But if it's insolvent then there's no funds to pay the debts so creditors don't have a choice. It's a wasted effort opening a separate account as you can't just choose what forms part of the estate. Debts also have to be repaid in priority order - secured creditors first, funeral expenses next and unsecured debts like credit cards are toward the bottom. Most pensions allow inheritance so can be left to a beneficiary without becoming part of the estate. The joint account will move to sole owner
  4. Sorry for your loss. Your joint account will be changed to sole ownership. The credit card will have to be paid from your husband's estate. Whether his pension forms part of his estate depends on the arrangement. I'd recommend that you seek independent advice on this one. If you don't get this right you in the future you might have an inheritance tax liability, have a creditor try and make a claim on the estate
  5. It's possible that the branch could've accidentally changed this. Though this seems unlikely as it's not possible for them to change your title at the same time as changing your address (2 completely different systems are used to do each). When applying for the CCs and OD she may have had to input her details. Perhaps for one of the the applications it defaulted to Mr and she forgot to change it. Perhaps she scrolled the mouse and accidentally changed the title from Mrs to Mr. Either way, easily fixed in branch. The title on the credit search won't have any consequence or impact. No
  6. What's the sort code of the account? That will indicate which bank it concerns. Do you have any paperwork relating to the accounts? When did you last use the account or lose access to it? Could the branch staff see any information relating to the account? For most accounts they should have electronic records going back to around 2001 so there may be some information available, depending on when closed.
  7. There was a problem with the Faster Payments Service on Sunday affecting all banks. Was resolved that same evening though. The legal deadline for your transfer should be close of business today. Did the funds leave your account (if not you may need to re-attempt the transfer)?
  8. Card transactions are not processed in realtime. You said that after the Western Union payment you were expecting to be left with £70. It sounds as though you've spent more than £70 (before the £450 was processed) and that mistake is on you. You may be able to make a complaint to the bank about being mis-advised about the impacts of a repayment arrangement on your credit report. You wouldn't be able to escalate anything to the FOS until you've complained to the bank and given them the opportunity to investigate.
  9. To me it sounds as though data before August 2001 is not stored in a "relevant filing system" (a definition from the DPA) and therefore is not easily searchable. As such they require more context and information in order to locate such data. One of the letters suggests that the business was a partnership. Does the other partner have any records? Or information that would help Lloyds with tracing? Also, it looks as though you sent the SAR to their Andover address. You may wish to try the equivalent team within their Commercial Banking arm: Commercial Banking DSAR Team Lloy
  10. Maybe somebody here is able to make sense of them if you share the details? What interview notes?
  11. Nope. For me it's not about consumers vs the banks so I'm not on anyone's side. I just offer help to posters using my knowledge Excuse me? Bazooka Boo was the one making sarcastic remarks. I gave some suggestions to the OP. However I can't see any contributions from you...
  12. And yet in post #11 you did explain, so not sure what the point of your comment is. I guess you're just being stubborn.
  13. *sigh* All you had to do was explain your reasoning. I only questioned your comment as it seemed contradictory and could be misunderstood by others.
  14. I don't find this interesting or surprising. Banks often pay redress when settling complaints so some fraudsters and consumers have figured out they can abuse this with fictitious or exaggerated complaints. 9 complaints in total. But were some of them made within a short time span?
  15. This doesn't make sense. If you think they couldn't care less why are even suggesting the OP writes to them? By your logic that would be a complete waste of the OP's time.
  16. Is his injury short-term? His loan may have the option of taking a one month repayment holiday. It maybe possible to refinance the loan (possibly incorporating the overdraft too) to one with a lower monthly payment. I'm not sure if opening a separate account is the best idea as the higher the overdraft amount the higher the daily charge will be. Although no further overdraft charges apply once you reach the limit. If you do go down the "financial difficulty" route they will consider his situation. They may agree to a payment plan with a reduced monthly repayment, suspension of i
  17. Yes. Though, if this was a bank error then it may be possible to get Natwest to consider an interest free arrangement, not reporting to credit reference agencies etc. However, I would say that it's unlikely for this to be a bank error. More plausible is that this was caused by an unpaid cheque or an unaccounted for debit card transaction.
  18. I have a good working knowledge of card payments and what you're saying simply isn't true. The OP even states that a couple of months ago a transaction that would've taken them into an unarranged overdraft of £15 was declined by HSBC. On that occasion the retailer checked and sought authorisation from HSBC, who decided to decline the transaction. On this more recent incident, Amazon didn't check with HSBC and therefore there was no opportunity to decline the transactions. At best the OP can hope that HSBC will waive the overdraft charges as a gesture of goodwill and perhaps a sm
  19. HSBC never had the opportunity to stop any of the transactions though and the same would've occurred at any other bank or credit card provider. This is down to how Amazon process their transactions. If Amazon had sought authorisation and checked the transaction with HSBC there would have been an opportunity to decline them. It's not a flaw with HSBC systems either. All card payments work in the same way so it's down to the rules and processes that underpin that as defined by the likes of Visa, MasterCard, American Express etc.
  20. None of this appears to be the fault of HSBC. As the transactions were each for small amounts I doubt Amazon checked your available balance with HSBC before processing each of them - so HSBC never had the opportunity to decline any of the transactions. Before threatening court action and even complaining about being treated unfairly, you may wish to contact HSBC again to explain the situation and politely ask if any charges can be waived.
  21. If the loans were affordable at the time of application I'm not sure you would have any recourse. What were his circumstances and income at the time of taking out the loans? Lloyds branch staff don't advise on loans anymore. Given that your friend indicated he was struggling with current repayments, it was probably suggested as an potential option. A new loan could have a lower monthly repayment, lower interest rate. Though extending the term could mean having to pay more interest overall. He may also wish to speak to their Customer Support Unit (Financial Difficulties) team.
  22. Well it's not a Victim of Impersonation marker nor does it concern Protective Registration. It's a category 7 CIFAS marker for aiding and abetting so the answer is 6 years.
  23. This hasn't been the case for a number of years. Payments (including bank transfers to your credit card) are executed according to specific maximum timescales, as defined by the Payment Service Regulations 2009. You might not see the payment appear on your credit card statement immediately, but that doesn't mean you're charged interest for this time.
  24. I think you'd be wasting your time. Banks rarely open accounts using fraudulent documents. They already have automated systems in place to monitor suspicious transactions. What's more likely to have happened is that the account in question belongs to a legitimate customer who has had their online banking or debit card details compromised. If the Police do recover the money you would get this back. However, the chances are slim as the funds are likely to have been transferred on or withdrawn as cash.
  25. In their final response did the Ombudsman give an explanation for why they aren't awarding the other 40k losses?
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