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Goingup00

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  1. Hi Slick Finally had my reply from Harlands but they want me to call them??? Dear Mrs Re: CRS Ref No: 8275081 / GymEtc Ref No: 3234 We refer to your recent e-mails. The club have confirmed that you made an initial payment by card when you took out the membership, therefore, we can offer you a new settlement. 1. We are able to accept a one off payment of £153.93, on the basis that the remainder of your membership would then be cancelled. 2. We are able to accept payment of £203.93, which would then allow you access for the remainder of your membership until 1 Octo
  2. Ok thank you Slick132 I think they are trying to charge me for 8 payments but I paid my first one in the gym by card so I am paying for 7 only.
  3. Thanks Slick132 I will send them a letter, I received this email today though Dear Mrs xx Re: CRS Ref No: 8275081 / GymEtc Ref No: 3234 We refer to your recent e-mails and are keen to help you resolve this matter as quickly as possible. We note that you say a cheque has been sent to the club. Can you check if this has ever been banked? If it hasn't been banked, we can offer you the following options as a gesture of goodwill: 1. We are able to accept a one off payment of £175.92, on the basis that the remainder of your membership would then be cancelled
  4. Thank you so much for getting back to me quick, I am more than happy to pay the amounts that I owe I have checked my Bank and I made a Debit Card Payment in August for the first payment and then a further 4 months payments of £21.99.
  5. Thanks for the quick response, I only have a copy of the letter the cheque has not been claimed and I haven't cancelled it in case they did have it, so no evidence really of the cheque. They have placed around £150 of charges now that I can see I will have to ask for another breakdown. I am not sure what step to take next
  6. Hello I hope you can help me, I joined the local Gymetc in August 2014, in January I decided I wanted to cancel my membership so I wrote to the gym and sent a cheque for the 6 remaining payments. I didn't hear anything back so presumed it was all ok, I then received a letter to say my Direct Debit hadn't been paid, I rang the gym and told them I had sent payment by cheque to cancel as my friend had done the same and they said it was fine. Fastforward to another month and I received another letter from CRS stating that I was now being fined for failure to pay to the tune of £307.25
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