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About dean76

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  1. Thanks. Would've been easier on the phone, but I don't suppose writing a short letter will be too much hassle
  2. Hi, My father made a claim last week, everything went as expected and they told him the amount he can expect to receive(which wasn't much) and that my father can expect a home visit. He thought about it over the weekend and decided the amount wasn't worth the hassle and he didn't want anyone coming to his door anyway..... As he hadn't actually received any money I thought it would be simple to close the claim with a telephone call, but apparently not. They've asked him to send them a letter instructing them that he no longer wants it. Is this normal practice? Seems like a long winded way to go about things
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