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crunchynutter

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About crunchynutter

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  1. I know Slick, I do find it mind-boggling that a company who cannot find my details, acting on behalf of a gym who believe I have not been a member for 3 months, could pass on details they do not know to CRS and even more miraculously that CRS could then pick my address out and my mothers out of all the addresses in the UK. Amazing stuff. Perhaps I should ask them for lottery number suggestions
  2. lol received an email today: We thank you for your email. We physically cannot find your membership on our systems. The address you have supplied us with isn't bringing up anyone called 'crunchy nutter' we have also tried 'crunchy nutter maiden name' we have nothing. You have advised us that you attend a Gym in Hull, which Gym? We deal with hundreds of Gyms and thousands of members, we require more information. Have you got a reference number? This can also be found on your Bank Statements. Your Bank Account number, we'd have this on our systems so we're able to collect
  3. Thanks Slick, well I've emailed them pasting in the original letter/email as they are clearly having some kind of communication breakdown and are completely unable to join up any dots. What's the betting I then get a response asking me what my address and or reference is lol. But I shall ignore all. Thanks
  4. Well I downloaded the form for the ICO, have edited it but hadn't got round to emailing it to them as of yet (a job for the weekend!) but today I have received this email from Harlands (calling themselves ICS). Seems they still are not linking my original emailing expressing a wish to cancel as an actual wish to cancel and still seem to be under some sort of illusion that I am a member of the gym despite them emailing every week for the last two months trying to encourage me to join. I'm guessing this is one to ignore? Dear Mrs crunchy nutter We thank you for your email, We can
  5. So this week I received a letter from CRS claiming the matter has been passed to them from Harlands and that I have agreed to pay Harlands this debt (which is now a sizeable £101.97- impressive) My mother has also received the same letter. Incidentally my CRS letter went to.....you guessed it. My old address. They are claiming by email to still not be able to find my account. One of my friends is now also having that issue and my husband, despite not having used the gym in 4 months, says that he thinks it will be "more hassle to quit" than to take a few months break :-/ I think he's an idiot p
  6. *bangs head on desk* I had attached the original letter posted on 2nd June which contained both "current address xxx" and "previous address on file xxxx".
  7. Today I received this email: Dear ***** Further to your recent email. Unfortunately we have been unable to locate your account we would require you to forward us either your full address or your Direct Debit refference number. If you have any further queries please do not hesitate to contact our Harlands Helpline. For all Enquiries Call : 01444 449 166 Office hours: Monday to Friday, 9am - 5pm Yours sincerely, George, Harlands Customer Services
  8. Oh I've kept everything. Total chancers. I've also been on JD's facebook page today and seen another truck load of people who are struggling to work out how to quit or have just cancelled their DDs. JD are doing nothing to "correct" them if this is incorrect.
  9. mines the same, they are refusing to acknowledge my change of address. I am currently paying £30 for 3 months to have my mail redirected but it is literally just so that I don't end up with a shower of debt collectors letters from Harlands and court action letters without my knowledge.
  10. well I sent the letter on 2nd July 2015 and retained proof of postage. I also included in the header my new address as I figured they may take a while to respond and I was due to move so included both my new address and former address and stipulated such in the letter. Today I received a redirected mail (clearly ignored letter and change of address- glad I paid the £30 to royal mail) and the letter reads as follows: re: your membership to JD sports gym We are disappointed that you have not responded to our previous correspondence. The July instalment has now been missed,
  11. so far I've emailed c.service@harlandsgroup.co.uk on 12th May, then had responses from MRPcustomerservice (at c.service@harlandsgroup.co.uk) and now this one. I have also had an email from the gym today asking if I want to join? errrr...... think I'll pass.
  12. good question slick. this is the first time they've been mentioned so your guess is as good as mine. I'm assuming from viewing other posts on these forums, and by the contact details in the email that Harlands are inventing another guise for themselves. But the email address it was sent from wasn't the Harlands one I emailed it was c.service.ics@harlandsgroup.co.uk
  13. totally agree. I had the same letter but for JD gyms. After visiting the gym in person, calling and via their facebook page they all assure me that I need to contact Harlands to give them 14 days notice of cancellation. Harlands are telling me 30 days and it has to be through the gym. Total [problem].
  14. looks like I'll have all this to come and my mother. good luck federalez! sure makes for interesting reading, can't believe how long this has taken you and how much it must have cost them. utterly ridiculous, wonder how they're still in business wasting money like this.
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