Hi guys! So Ive been waiting till I could make a once-and-for-all final update and here it is: The tariff issue has been resolved and my defective handset has been received by Voda. So that ties up all the loose ends and marks the end of this issue at last. Huge thanks to this forum for all your support and guidance, I would probably still be stuck at square one otherwise. Take care and kind regards

Hey all =) Quick update as its been a while and I was holding off for the final issue to be resolved before posting a final update on the situation: Basically, following my SIM issue, I just whacked my old SIM into the new handset and voila! I now have the working awesome amazing BB classic Ive been battling for all these months. HOWEVER- there is now one remaining issue - which Im surprised (tho I really shouldnt be) is even an issue - the tariff cost for which I was offered a 40% discount. Lee appears to have confused the monthly cost for the Passport and the Classic, which is a cheaper handset even though the costs are clearly stated on Voda's website. Plus I already agreed the tariff with Voda back in April and expect this to be honoured. Once that's resolved to my satisfaction, this matter can FINALLY be closed.

Its Blackberry Classic and that is a damn good suggestion. If nothing happens after Lee's intervention, I will do just that - thanks for the fab suggestion

I tried the SIM in an iphone and it worked fine. I tried the iphone's SIM in this phone and it had the same problem. I cant try it on my older BB because it doesnt take nano SIM.

Major update for you guys: I RECEIVED MY PHONE. Of course it couldnt go 100% as planned - DPD *did* totally screw up their timeslot and I was just heading out when the delivery guy strolled up to my place. But the phone has been received successfully so better late than never. However, as with the last new handset, this one's showing the same messages of 'SIM card rejected' and 'SIM not provisioned'. Last time I wasted my life with Voda's people on the phone/online/in store. This time, Ive passed it on to Lee to hopefully deal with. So we are now a step closer - here's hoping for this thread to show as 'resolved' by the end of the next week.

Oh, clusterf*** is exactly right. This is the Blackberry Classic - I asked for it back in late April (!) instead of my original upgrade choice of BB Passport (total dud) - was assured it would be delivered pronto (lulz). So TODAY, I just got an email from Voda about some kind of 'order' - now I havent placed a single order with them lately so if this mail is to be taken seriously at all, this should be my handset that Lee's been trying to acquire for a while now. Of course, this presumes the email is worth actually considering and since Vodafone have lately taken to sending me texts with nothing but a full-stop in them, Im not exactly holding my breath over here...

Soooo..for anyone wondering, we are still in limbo with Lee 'checking stock' as of the past nearly 2 weeks now. I have said that should nothing be resolved by the end of this week, I will be escalating the matter. Aaand thats all for now.

Lee, I've just replied to the latest mail - there's a problem with the site that I seem to encounter almost everytime I log in. Quick update for you all: as my replacement handset is out of stock at local stores, Ive been given a link to order it via the website. However as said above, the site's down for maintenance as of the past 5-6 hours straight. This is a given almost every time I log in so not entirely surprised. Hence the saga continues...

Hi guys, Hope youre all well. I was holding off till the 25th since that was Lee's deadline to get back to me. He did respond (a sure first), saying my order was clear to go through and confirming the postal address but stating the wrong replacement handset - corrected him in my response. I wonder if there's an easier way to reply to these messages than to fill out a fresh form everytime? Whats the point of the reference number if each subsequent form issues you a different number, I wonder. Anyway, so far so bearable...will keep posted and thank you once again for the continued support.

Thanks, silverfox. Since Ive never done anything like this before, Im pretty ignorant of the protocol- how would I go about this paper trial? Ive had a response from Lee stating that there's an 'open order' ($"£$%*$"!) on my account which needs closing and that he will check back on the 25th. He also stated that my account had been credited duly although I cannot see this but will ask him about that next. Also, I can only view our correspondence in my email -any way to see it on the website or do you submit a new form (and new reference #) for each reply? And reading through that link, Im appalled that this company was so terrible even back then since up until this very year, I had the best experience with them so was under the impression that they'd taken a recent downturn. Clearly it was just my luck that ran out.

Thanks for the replies guys, really appreciated. Silverfox Ive just followed that link and put the query through. My reference is #10667726 p3t3r, agreed, though I have a nasty feeling that even cancelling contracts with these mugs will turn into another mission impossible. Zero interest in interacting with any reps from this hideous company but if thats the best course of action at this point then so be it.

Hi all So it comes as no surprise whatsoever that Vodafone is positively trending on these forums. So here I am to join the chorus: being a customer of 10+ years, I am pretty traumatised by the insanely inept customer services, whether in store, on the phone or live chat. April 10th: I ring in to arrange my upgrade - all goes apparently well and I sign up for two new handsets (both nano-sim) and told I could keep my old numbers on both. Since then, one of these handsets has continued to be absolutely unresponsive to its SIM despite trying new SIMs until I figured it was just defective and called in to demand an exchange for a different handset altogether. Being still in the hassle-free period, the exchange was readily agreed and I was told to expect a DPD pick-up of the faulty handset in a few days. This never happened so I rang in and was told the 'order had been cancelled' (God alone knows why or by whom). Early May: So I re-placed the order, was told to wait on DPD etc etc. Nothing happened for the second time. I cant fully remember the excuse given then or exactly how many times this happened but it was definitely 3-4. I think at this point I also rang in to complain about being BILLED despite the situation - I was told I would be refunded all the excess money- this never happened. Mid-late May: I rang back, they reissued the order and told me to wait again. Again, absolutely no word from DPD. I believe I waited a while after this, since, well- I have a life to live and waiting in endless queues with the world's worst customer service for absolutely nothing was driving me literally insane. June: Again I rang up to ask WTH was going on and was told there was an 'older order that needed to be cleared first before the new order can go through' (again, not the faintest inkling who/what/why/when). After waiting the instructed 48 hours, I rang in to renew my request. They confirmed that my account was all clear, placed the new order and even said she'd credit my account with £10 - never happened. She also keenly assured me that DPD would be in touch by the end of the week. ...do I even need to carry on? AND all the while, my new (costlier!) tariff that came with the defective handset has been active on my old handset. This is unfair as I did NOT agree to a new tariff alone- the deal included the tariff AND handset. I have been charged TWICE (on 2nd & 24th May) since that fateful April 10th despite the deal being incomplete (i.e. no functioning new handset). So in summary: #1: I have a defective handset still waiting on DPD to take back and a new one to be delivered. #2: I have been charged TWICE IN ONE MONTH for a tariff that INCLUDES a handset which IS DEFECTIVE AND FOREVER PENDING RETURN. Is this enough grounds to take this inept company to county court? I'm reading through the page on that now and seems like my only option at this point. I'd love to make an example of them this way. Anyone else done this/thinking about doing it? Thanks so much for reading and/or any help!