Do you have EE's CEO info?

I have been in contact with their compliance officer, but she's useless. She has ignored 3 of my emails asking to provide me with details of their legal department if they have one. Is she the person I need to contact?

Yes

When I tried to contact AG about it, they sent me to DMS, can I sent it straight to AG? Is there a template letter for this kind of letter? Thank you for your help

I received a letter at my house from DMS that was addressed to my birth name. I have never used my birth name in my life, growing up I used my Mother's maiden name so I was a bit surprised about receiving it. Anyway, I contacted DMS and they said the debt was sold to them by Arrow Global, who were instructed by Orange. Apparently, it's a £380 defaulted Orange contract. I contacted DMS (wrote to them/emailed and phoned) and told them I know nothing about the debt. They came back with a statement, that had my birth name on and my address that I lived at with my family. Turns out my Mum had opened an Orange account using my birth name. I contacted DMS and was completely open about it, explained the situation. They told me that I had to file a fraud report with the police, which I did. My Mum wrote a letter stating that she had taken it out when she was desperate and that I had no knowledge of her opening the account. She offered to pay the whole amount immediately, when they take the default off my account and add it to hers. Well, I followed the whole process, then after 6 weeks Arrow Global refused to investigate as it's a "family matter". Fast forward to today. I receive another letter from DMS with my ACTUAL name on it. It looks like they have transferred the debt from my birth name to my actual name. Help please. What should I do? I have JUST applied for a mortgage. I should add that this debt only appears on one CRA file, and the mortgage broker helped me find a lender who doesn't use that CRA. It also appears on credit report as my birth name. Can they just change the name of the account like that? I'm so angry.