Thank you so much for your advice. I will update when I have more information.

What do I Need to do for the FOS? They couldn't find the phone call and told me that I must had made the mistake! They are a very frustrating company to deal with! They have taken £195 from me and now want an additional £30 for cancellation!!

Update: Complaint was passed on to the complaints department. They said that their advisors had done nothing wrong and they had tried to contact me once. They are refusing to refund me and they said I could start up a new policy however I would have to pay another £130 deposit!! Absolutely shell shocked at their cheek! What do I do now? I am disgusted at the service I have received.

I have brought temp car insurance to cover until monday. I just don't understand how they can get away with doing things like this! I'm so worried about what will happen on Monday, im currently pregnant and this is so stressful!

Hi, I have recently moved and brought a new car, I searched on comparison sites for car insurance and octagon came up one of the cheapest. I phoned them and set up my insurance over the phone. They requested additional information documents which I sent via the email they gave me on the 28/5. When I spoke to the customer services they told me that they have received the documents and if there are any problems they would contact me. I had no contact with them at all until I received an email from them this morning 12/06 advising me they have cancelled my car insurance policy from 08/06 (happily allowed me to drive around for 5 days unnaware) I have just phoned them to find out what was going on. They advised me that they tried to phone me ONCE and didn't leave me any voicemail, on Monday 01/06 to say that I needed to pay an additional payment as the dates I gave them for how long I have been driving is incorrect (although the adviser when setting up the policy was the one who put the information down) I did not have any missed call or voicemail from themselves. Where do I stand with this? They happily have taken my deposit of £130 and my first install meant of £60 (ironaically was taken the day my policy was being cancelled!!) Ŵhen j spoke to them this morning the man I spoke to was very unhelpful, advised me that they could not reinstate it and they could pass the info onto the complaints department. Not sure what to do from here really...