Lee, do you know when you might be in a position to update me further? And are you able to update me on what your technical team are doing to try and resolve this issue. Thanks Paul

Thanks for the advice Peter. I'll wait to hear back from Lee first as he was hopeful that he'd be able to find a fix. Do you know whether, if I were to go down the small claims court route, I would need to still be a vodafone customer. Or could I port to another network and still progress a claim?

Lee, any progress with getting my internet sorted? It's been a month since I raised the issue on this forum and 8 months without internet. Can you please give me call to update me on progress. Thanks.

Hi BankFodder, Thank you so much for you advice, it's exactly what I need. I'm downloading a call recorder app now and will sort out the SAR letter tomorrow. I'd prefer not to go through court but have tried pretty much everything else and am at my wits end! I currently pay £16.75 a month line rental as I brought my iphone direct from apple, so pretty low, but that;s not the point. If I do go down the small claims court, do I have to sue for a certain a amount of compensation? I certainly want a full refund, and having spent at least 30 to 40 hours with the phone calls, emails and research on what might be causing the problem, how to fix it, and how to get vodafone to take it seriously, I hope I can get some compensation for that too. As a professional my hour rate is about £30. Then of course there's the huge inconvenience of having no internet access when i'm out and about the fact that I paid a lot of money for a smart phone that is, well not so smart at the moment! I was also wondering whether others on this forum have complained of this before. Looking on the vodafone forum this is a fairly common issue, and in a phone call in march their customer service team admitted that it was an issue affection a number of new vodafone customers who have joined on their new seerver/system they implemented late last year.

Hi everyone, i'd welcome some advice please. I joined Vodafone 8 months ago and have had no internet access ever since on my IPhone 6 despite paying for 4G. I have spoken with Vodafone customer service countless times, wasted many many hours, and been promissed lots of call backs that never happen. I have raised the issue over the phone, their web forum, twitter and through their CEOs office. Still no joy. I've been told I can have my contract ended and be given compensation, but then when I try they tell me I can't and that the best compensation they can give me is £25. I've now had enough and would welcome your thoughts on whether it's worth going down the small claims court route. Will they be able to insist Vodafone end my contract? Will they be able to set a more realistic level of compensation for my time and inconvenience? Is there anything else to be gained? Just to note, I spotted advice in other thread to contact Lee at vodafone and have just done that, but if he's unable to sort this out asap I want to know how best to progress. Thanks in advance Paul