Just an addition to this thread I just informed DHL that they incorrectly over calculated my Duty and VAT. However their response is below. They have not offered to reimburse my £10 admin fee only tried to make me pay another £30 to correct their error. Or I can fill in a load of forms because of their error to reclaim. Is this really allowed I don't see why I should do anything as they are clearly not completing their duties which I assume I paid for as part of the £10 fee. "Thank you for your recent enquiry which I have been passed to respond.* I can confirm I have recalculated the charges based on the information you sent to Harveen on the value of goods including shipping of 650USD - Which would result in an overcharge of duty £3.52 and Vat £10.34 (please see some calculations below) - However before I can proceed with this amendment to HMRC I will require confirm you accept the £30.00 post clearance modification fee which will be billed once amendment/credit submitted this is charged for all post entry amendments which we are requested to submit to HMRC on our customers behalf.* This is listed in our standard tariff guide. In addition we can only complete the Vat reclaim on your behalf if you are NOT Vat registered (if you are not vat registered please provide a declaration to state this and you wish DHL to recover this on your behalf) - Regretfully if you are Vat registered then the current Vat amount will remain and need to be recovered via your vat return. However you may also submit the claim to HMRC directly, please see attached the documentation required to this.* Should you wish me to submit the claim on your behalf please confirm your acceptance of these costs, however if I do not receive a response within the next 48hours* we will close the file."