paying direct debit to npower £104 a month for yrs, stopped the d/d had 1st paper bill in 4 months time in October 2013 for £110.00, had a feeling was being ripped off, feb 2014 came and went no bill, rang them with readings & promise of bill yet nothing, meter readings every 3 months, 1 and 1/2 hrs to answer and sometimes 2 and 3/4 hrs to get through, screaming for a bill,still nothing, opened a complaint with them, letter said all sorted so sorry for the delay, still today 1 year and 8 months have had 3 bills in the same envelope of £475, £780, £1320, payable by the same day, rang the billing team, said would get a revised bill, same 1 came through £1320 and a letter from a debt collection company, npower said they've done all they can to help but with no reply from us, they have only sent a bill and no other communication, they wont let us leave, we are trapped with this terrible company, we have been with npower for many years and could not fault them until this new computer they installed to do the billing, they've even suspended our account for a while until they sort things out,still no bill, except a massive debt that am worried we cannot afford to pay, we have always paid our npower bill on time and never owed them anything, i want them in court to answer for the treatment they've given us, we are both ill because of this stress,