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caroleuk

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About caroleuk

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  1. Actually it has not been in his garage all this time it has spent at least 5 months in a farm yard and having looked at her yesterday she is showing the fact, but on the plus side we will be able to save her in the insurance pay out is what we are expecting.
  2. Yes I have just been speaking to the valuer and we have agreed a god price on the vehicle and is sending that across to the insurance company, so it is now just a matter of getting them to agree a salvage value, we are at this moment arranging a safe place to have the vehicle stored so we can start putting her back to rights. the insurance company have also agreed they will deliver it to us free of charge. Looks like we only have one more hurdle to clear and this whole sorry episode will be over, I will not thank you all for the marvellous help[ we have received on this forum until we have the car and the money in had.
  3. Thanks' never say die, I have actually been to copart today to look at my car and Chaucer have said they will deliver it back to me FOC once the claim is sorted
  4. to be honest we are trying to find a suitable place to put it so that we can repair it at the moment, as soon as I get a response from a contact it will be gone, we have a garage should the worst come to the worst but it would be impossible to work on it there due to the size of the car (we have 1/2" to spare when the car is in)
  5. No, the police have given us a crime number they have also taken a statement from my partner, I have also sent what was basically my phone conversation ie I do not allow them to dispose of my vehicle under any circumstances and that if my vehicle if in any way subjected to further damage of disposed of in any way without my expressed permission in writing I will peruse the matter further with the courts. I have also arranged to go to Copart tomorrow to take photos and to inspect my vehicle.
  6. Thank you I have spoken to people because of the urgency involved but I have also told the that I will be putting this in writing to them, I have just finished typing my letter and as you suggest I have also cc,d it to them all I also will be sending the recorded delivery, as for the police they are fully aware. I did wonder how I would get notifications of replies but I have found them in my Hotmail and it's now very easy to get to this thread, the only problem I have is that I can only do things connected with the car if my partner is in good spirit or out of the room, on that point yes the letters are from her and not me and she has signed them.
  7. Thank you to all of you who have replied, I have informed everyone (Chaucer, Copart and Carole Nash that I want my car back regardless of the outcome of my claim. on that subject I should tell you that my claim is being dealt with by an insurance investigation company called brownsword? I think it may be due to the MOT. We have been insured by the same company for two years but part of the work that was supposed to have been done was a new MOT the last one ran out in early January, however the damage (which is what we are claiming for) Was caused in December so I assume that claim will be processed under the old insurance. We were also getting the car restored further so as to get a new independent valuation (which is what we told our broker) but I believe the old one was still valid on the old policy. This is getting so complicated and my partner is really not very well over it all, I just wish we had not moved to Norfolk now as there is NO mental health support, she has been referred but they say it could take at least another 8 weeks before she even get onto the waiting list to get some help, but that's besides the point. Thank you again the help and support we have had so far has been very encouraging.
  8. Thank you dacouc I think I knew I could do that but needed reassuring, you see my partner always said she would get a silver shadow since she first saw one when she was about 7 years old, about 5 years before I met her she had been collecting old drinks cans, bit's of copper wire, she always carried a pair of wire cutters in her pocket and when ever she saw an old appliance outside someone's house she would knock and ask if she could have the plug and wire. When I first went to her flat it was full of old wire, cans and other bit's of scrap metal she had collected. She had been looking for a car for a few years and was always just short of what she needed. Then we saw one on ebay and rang the seller about it, she was on the phone to him for about and hour and a half! I was so sure this was THE car we flew to Newcastle to look at it, yet still she was about £1000 short but I paid that and she finally had her dream car. Now it is a nightmare!
  9. Hi, Sorry but this will be another of those long threads, and it is also very complicated so please stay with me. My partner ownsa Rolls Royce silver shadow II insured on a classic policy with Chaucer through a broker called Carole Nash. By way of trying to keep this as short as possible I will skip some of the details as they are complicated, however if you want more information I will post this tale of woe in full. At some time at the end of September beginning of November last year we took her car to a trusted mechanic who we had know for some 40 years, he had worked on my partners cars over a period of time spanning more than 20 years as well as my own car, he had always been slow but we accepted that because whenever he had done work for us it was always done to a very high standard. since giving it to him for repairs to a leaking steering rack he also did a service for us, took it for an MOT and replaced two sills, As he was going to have the car for some time, as spares are always difficult to get and we knew that in his words “he was up to his eyes in work” We also asked him if he had inside secure storage for our car, and he said we could rent the garage next door to his workshop so we agreed and waited. I think it was in February that he called to tell us the sills were done and did we want them black? We told him that it had to be body colour and that we had some paint left over from a re spray the car had a few years ago. He came to pick it up but talked us into a full re spray as done by his friend who’s work we had seen before, he would do a much better job and as he was thinking of going self employed he would do it at a parts only price for us. Some time later after many phone calls and visits to our mechanic and him to us we were finally given a date for the return of our car, being the 23rd May. Over all this time we had paid him for work done totalling around £1500. On the 22nd of may we got a phone call from the mechanics daughter telling us that the car had been vandalised back in December and the he had done none of the work to the car and also that the car was in another rented workshop of his in Hunsdon About 10 miles from were we thought it was? We went to Hunsdon and were told that the car had been outside and that it was one of our mechanics ex employees that had vandalised it, but also that we could not see the car because he thinks the owner who rents out the units had put it inside one of his storage units. More phone calls and running around and we found that the car had been moved to another site owned by this man in Potters bar? We found the car and were told that A: we were lucky because someone was due to come and buy the car and B; that he had been told not to release it to us until we paid £200. We passed all this to Chaucer our insurers for the past two years and they said not to pay him anything (as if I was going to!) and that they had sent a recovery vehicle to pick it up, we waited for hours with the key’s but no truck arrived and we had to go home, the next day I called Chaucer and asked why my car had not been picked up and they said it was due to be picked up tomorrow! Now the problems really start. My partner is having a breakdown over all this as she can’t handle the stress and this car was her whole world having taken an extraordinary effort on her part to raise the money to buy her dream car. The insurance company have passed our claim to an insurance investigator and our car we have now been told is with Copart, a salvage auction seller! WE have been told first that they have sent a salvage assessor to see the car and now that it was an assessor fro a company called Sydney Hooper? But as yet nothing has been concluded. I’m now very worried that my car has been sent to Copart for sale as salvage and I want to pick it up from there and take it and put it in my garage, and if any assessors want to see it they can come to me and asses it. We have told Chaucer right from the start we do not want the vehicle scrapped, we want it back so we can restore it again, so I have no idea what is going on? Can I insist that I take the car to my own safe storage?
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