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About Chloen

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  1. Thank you for your reply. I did a quick google search and I saw back in 2009 trading standards said that anything that may affect the value of a car should be made obvious by the dealer? And as an ex hire car saying it has been previous owner is surely a little misleading considering it could have been driven by 5,000 people? Many people I know are happy to buy ex hire cars, but aren't these usually cheaper which helps? I couldn't find whether it was actually against any rule to not make it obvious as it seemed a bit of a grey area. Consumers saying they should have been made aware and dea
  2. Do dealers have to disclose this? We had no idea until we received our v5 document through the post this morning! Just wondering if there is a rule against this as these cars are often worth less?
  3. I didn't know that, thank you. We pay £228 per month and they put the £28 into our account by direct debit I believe, although I'll be honest and say my husband set that part up, I did go in to double check their figures and was told the same thing though. Car price was £8996, with all the extras they added on it was £9919 so nearly £1000 in extras they added on.
  4. Gap insurance, breakdown cover, paint and fabric cover and I'm sure there was something else. We did say we didn't want those and could we cancel them and they said no, that was the deal, take it or leave it, because they were already giving us £20 per month for a year we had to take these products to qualify for that offer.
  5. Update - got it down to £71, still high but almost £40 off the first figure they gave us. This is cancellation fee and interest apparently, previous figure was commission too? To be honest I'm not entirely sure what that means but a £40 knockdown is better than nothing!
  6. I don't have experience in this issue but I do have experience with Vodafone. I purchased a wifi dongle that only worked 50% of the time. So I was shocked when my £16 bill came at £126. I went into three different stores, called them ten times or more, wrote on their Facebook, wrote emails. Nothing was ever returned. I tried to cancel and they told me to pay the bill then cancel, I told them I refused to pay for something that was faulty and I didn't owe that money. I told them I owed them the £16 originally agreed, minus the £6 returned direct debit charge, minus my time and petrol in going t
  7. Sorry I haven't updated. After it being clear they weren't going to play ball, we accepted the £500. They essentially wanted to have the car back and sell us another, which wouldn't have looked good on our credit file for one thing taking out that much finance in a short time. They refused to swap outright and just kept saying give the car back and buy another, and all the ones they were offering were more expensive too. We just wanted the hassle over. We did consider getting our car back and rejecting the car outright, but we do like our new car and again, buying another would be hassle. I'm
  8. Thank you for your reply, as a choice are a broker they told us they could get us alternative cover, at a cost of £120 per month, when our previous cover cost £48 per month. So we were forced to get cover elsewhere which we managed for £57 per month taking into account the claim as even though it wasn't my fault insurers still increase premiums as 'statistically we're more likely to be involved in another accident' seems rubbish to me as I'm not sure how I'm any more likely than other driver to be rear ended but there you go. I just don't feel £110 is reasonable to cancel when we had no
  9. We previously owned a ford mondeo that was involved in a rear end accident. After it was repaired via insurance solicitors, we decided to get rid of it. It may sound silly but I didn't want to drive that car anymore after the repair, I felt the repair was inadequate but rather than dispute this we decided to change it. We bought a ford c max grand. We rang a choice whom our policy documents are with and they told us it would be £288 to cancel as they cannot insure our new vehicle as it has seven seats and we had an open claim. They had called us two weeks prior to this to ask permission t
  10. As mentioned, I really don't want that car back. I want the car we signed for, failing that, then to cover the cost of their mistake. Am I being unreasonable?
  11. Our car had £400 outstanding finance which we've transferred onto this car now, so it'd be a huge hassle. As mentioned we also didn't want our car back. I was actually involved in a minor accident in the car, although the car has been fully repaired and it's probably silly, after that accident I hated driving that car. I feel the c max grand is safer than the mondeo.
  12. Hello, on Friday myself and my husband part exchanged our ford mondeo for a ford c max grand. We said we wanted a more economical vehicle and we were shown one that was a 2011 reg and was supposedly a 1.6 tdi. We spent hours working out the finance cost, fuel costs based on the economy and tax costs. We agreed to buy and signed on the dotted line. Half an hour after we left the dealer, they called us saying they'd made a mistake and the tax was actually £20 more and could we bring the cash the next day. We thought it strange but agreed. We collected the car the following day on Saturday
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