happyhill
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Sofaworks false advertising and faulty goods
happyhill replied to milyne65's topic in General Retail
I have a dispute with sofaworks that has been going on since end of March 2015 when they delivered two sofas with manufacturer defects. Lucky for us we paid 280.00 deposit on credit card and the rest on debit card . Sofaworks are a terrible company and only listen when you issue a claim in the small claims court. Our credit card company have said they will 're pay us the full amount and the cost of our own independent report. If you need any help dealing with these cowboys please contact me . They will try to ignore you and if that doesn't work they try to bully you. They are going to appear on rip off Britain tv programme in Sept !!!- 66 replies
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Sofaworks false advertising and faulty goods
happyhill replied to milyne65's topic in General Retail
Sorry , I have just seen on final conclusion it states manufacturing defect.- 66 replies
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Sofaworks false advertising and faulty goods
happyhill replied to milyne65's topic in General Retail
I have received a copy of the and it has a few mistakes. It was delivered on 24th March 2015 I phoned and complained on the 7th day after delivery. They inspected sofa on 23rd of April. The report says the fault accrued 3 weeks after delivery.and it states it's a manufacturing fault as the seat interior is not sitting level as missing fibre top filling at the back of fixed cushion making seat look and feel UN level.it also says when Sat on you tilt into corner due to the foam density loss so soon. It says action taken. To resolve this the sofa would need a new ref seat foam and fibre interior sent and fitted allowing 2 hours to fit Possible origin - undetermineded Problem area : frame issue. 3 photos of the sofa are on the form which clearly shows uneven cushion. I received an email from sofa works saying the matter was resolved.! I sent a reply asking how they had resolved the problem and they replied we offered you a repair as it was small repair needed and I declined so they have said repair or nothing ! I have told them that I want a refund or replacement but they said go to the furniture ombudsmen. I am so upset this was delivered like this I should have refused it but I did not notice until I had signed for it. I don't think a 2 hour repair is minimal . What shall I do ? Go straight to small claims ?- 66 replies
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Sofaworks false advertising and faulty goods
happyhill replied to milyne65's topic in General Retail
We paid a 450 deposit on my husband's debit card and then the balance on a different debit card just before delivery. I have sent sw a cheque today for a copy of their report.- 66 replies
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Sofaworks false advertising and faulty goods
happyhill replied to milyne65's topic in General Retail
I will be checking for updates !- 66 replies
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Sofaworks false advertising and faulty goods
happyhill replied to milyne65's topic in General Retail
Thank you for your quick reply. I have just had an email from sofaworks tells me to send 10.00 for a copy of their report. I will phone around and see if I can get anyone local to come out to mine. I am so disappointed I feel like I have just threw £2800.00 down the drain !- 66 replies
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Sofaworks false advertising and faulty goods
happyhill replied to milyne65's topic in General Retail
Any updates on this ? i have a problem with the blackjack sofas we purchased. 1st reported a problem within 10 days as the cushion was uneven they sent someone to look at the suite who said it was a problem with the fiber filling. they have offered to repair it by unstitchine , refilling and then they want to glue the seam back ! dont think i am happy with that !. I am going to ask for a copy of their report and then get someone independant to write a report. can i ask what companies people are using for these ? Thank you x- 66 replies
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Three Piece Suite from Sofaworks Thurrock Essex - faulty
happyhill replied to rafel's topic in General Retail
Hi, So sorry you have problems with your suite. I have the same problem. Ours was reported within a week and I asked for a refund or replacement and we got offered a repair. they want to unstitch the cushion, repair fiber filling and then glue it back together ! Can i ask how you are getting on ?
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