Like I said in my thread, HMRC should have made claimants aware of their intention to bring in private firms to sort the mess out, this would have helped to alleviate some of the fears and anxieties being felt by claimants. Yes there will be abuse of the system by false claims being made, however, it is no good tarring everyone with the same brush. I do my utmost to make sure I keep HMRC informed of any changes etc as I know lots of other claimants do and I wish HMRC had handled the situation differently as what little faith I had in them has evaporated. As for providing evidence in a way that ensures we are confident of the security of personal information, they haven't managed to do that. Whilst I intend to provide the evidence, it is going to be costly as there is a lot of paperwork involved and it has to be sent recorded delivery. I am not confident that this paperwork will be returned safely.

I am absolutely livid. Yesterday out of the blue I received a letter from Concentrix on behalf of HMRC regarding my tax credits. Prior to that letter I had never heard of Concentrix. The letter "requests" that I send in my wage slips and also bank statements from 6 April 2014 - 5 April 2015. I found this alarming as we are constantly being advised not to disclose this kind of information and yet here I am being asked by a company I have never heard of to do just that. My first thought was to contact them and ask what the hell this was about. The tone of the letter borders on accusatory and I found this deeply offensive. Would it not have been an idea for HMRC to have sent out a letter prior to the Concentrix letter advising folk that as Tax Credits are incompetent they have now had to draft in the outside help of Concentrix. Only recently I experienced a further problem with Tax Credits. I advised them of my work start date and because some idiot input the wrong date (a month before I had actually started work), I was faced with an overpayment which I have just finished paying. I have only just realised the scale of the problem by visiting other forums. They are awash with single parents having received letters accusing them of having a partner living with them that they didn't declare so I suppose in that respect I'm lucky as I haven't been accused of that. Talk about heavy handed, it's ridiculous that this is allowed to happen. They claim they are only trying to ensure we are receiving the right amount of tax credits to avoid overpayments, but the way they have handled the situation is more like a witch-hunt.