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About duffieldfive

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  1. Hi, A quick update on this thread. Its now well over 2 years since I followed Slicks sound advice. Nothing heard at all since that time so keep the faith Thank you DF
  2. Hi All Reading the endless posts on this company and the stress they cause made me feel i should update you on my situation. I received all of the standard threats i read about on here. Regurgitated month on month..you will often notice the same letter every other month. Following Slicks advice and holding a firm line...i have still had no communication since my letter in November and the response saying they had closed my account. Needless to eye i have not contacted X4less with any queries!! 7 months and counting...keep positive! DF
  3. Hi All Just an update for the benefit of all those who are stressed about Harlands/CRS/Zinc etc.. keep following Slicks advice. Since my last reply telling me the case was closed I have heard nothing.. Nearly 3 months.. Of course it may continue but so far so good.... DF
  4. Hi Slick Sent the letter as you suggested. We received the following email yesterday! Hi xxxxxxxxxx Thank you for your letter which we received on 3rd November. As we are unable to resolve this matter for you, I have closed your account. Should you have any further queries, please contact Xercise 4 Less directly. Kind regards, Kirsty Harley Kirsty Harley Customer Account Manager The Zinc Group Limited I expect it will now bounce back to Harlands,so we will do nothing and waited for the next round... We very much app
  5. Hi Slick Latest letter today from Zinc thanking us for the letter etc and offering to assist in resolving this outstanding account. They would like us to provide the following details if relevant...details of dispute, proof paid, proof of cancellation out of contract, proof cancelled within cooling off period, medical documentation, redundancy Its very polite and states our assistance is much appreciated.. Ignore? Or politely say no. Many Thanks DF
  6. Hi Slick, Today received an email from Zinc, introducing themselves and asking for my daughter to phone or email them urgent,y to discuss the account they have taken over. should she ignore or reply by email or post explaining situation and offering 1 month etc? Many thanks D5
  7. Hi Slick Latest letter today Reads as follows- We regret that despite our attempts to reach an amicable resolution to your account, you remain in arrears to Xercise4less We must therefore give notice that failing to reply to this letter within the next 10 days will result in your account balance being passed to Zinc Group Ltd. One of the Uk`s leading providers of debt recovery solutions. We would still like to resolve this matter We are still happy to listen to your reasons for not paying and will do whatever we can to reach an acceptable solutio
  8. Hi Slick Just received a further letter dated August 3rd "Following our initial letter we are disappointed that your account with Xercise4less is still in arrears and our fee has not been paid We would still like to reach an amicable resolution but if you fail to respond to this letter we will have no option but to commence further action to recover the monies owed. The options available to us are: 1. Legal Action We believe you are in breach of a legally binding contract with Xercise4less because you have not paid your membership and our fees. We may pursue a
  9. Hi Slick Reply received yesterday from CRS Saying if I advise them that we do not intend to pay they will continue with their collection procedure but will not enter into any further correspondence as their decision has been made! They are requesting payment in 7 days to avoid further action being taken. Please advise...
  10. Hi Slick This is the transcript of the letter sent to the gym last week I refer to my membership at Xercise 4 Less in Leeds. I emailed to inform the gym of moving away on 31st May 2014 but now find I used the wrong email address. Accordingly, my effective cancellation of the membership was November 2014 when I cancelled the DD mandate. Grounds for cancelling was me leaving the UK for the USA. I should have paid a final payment in December 2014 and offer to pay this now.
  11. Hi Slick Just about to send letter however because there has never been any correspondence with the GYM due to incorrect email address...i told my daughter to write to the gym telling them that the cancellation of the DD was notice of cancelling membership but that she was willing to pay 9.99 (i month) I suspected that even if we get this resolved Harlands would still say the membership was not cancelled properly etc and it could drag on. Today she received an email saying " Further to your letter dated 03/06/2015 we have attempted to contact youself however the number we have on file
  12. Hi Having sent the letter as discussed i have received the following reply by email. Please can you advise? They have reduced the amount considerably but seem to have invoked a legal precedent whilst not acknowledging the subsequent case you have mentioned before. Many Thanks From: "Credit Resolution Services" Date: 3 June 2015 15:31:05 BST To: Subject: CRS Dear xxxxx Re: CRS Ref No Further to your letter of 14th May 2015 (and prior emails); we have noted your permission to discuss this matter with Mr. Gxxxxxx. We note that you claim cancelling your
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