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Sorted653

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About Sorted653

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  1. Hi citizenB. I don't know why *Refunded* is showing in my heading as I haven't had a refund totally. What I have been successful in doing is finding my profile on the Company website and cancelling the automated 'AutoRefill' ticked box, which to my mind was and is done automatically plus complete the 'Comments box'. The journey hasn't been totally trouble free as the only way my bank could help was to delete the account from my credit card and refund the monies back into there, however, mid ordering the samples my credit card wouldn't work and instead of stopping there, I made the huge mistake of using another card which does not have the same protection as a credit card. This money the bank cannot be responsible for and as I said this Company does appear to be bona fide, but their methods are somewhat questionable. Having spoken to Tatyana and she having sent me confirmation of the closure of my account, I then printed off copies of her email and have submitted it to the bank. They in turn will now watch my account for any activity that should not take place. If others have kept their original 'Welcome' email then they too can go down the same route as me and theoretically should be successful. We can but hope at least.
  2. I have this morning finally been successful in ending my Account with Faseder Ltd aka Stemoderma.com aka (without prejudice) by many other names. I looked into some of the details about the business and found various statements on their own sites explaining what and how they do and also interestingly their IOS grade. This made me think that this Company is possibly bona fide but sells to various different parts of the World maybe!? and also numerous outlets? When I sent for the samples, like many I gave a card number and this triggered an account! However, by searching back I found the initial e-mail sent to me showing my account details and password. I then typed in the email address followed by my email and password. Hey presto, up popped my account. I then went into each section bit by bit and read everything in there. I noticed a 'box' pop up showing Order directions and AUTO-REFILL was ticked. I un-ticked this box and then ticked 'No further orders'. Following this I went to the comments section, filled everything in and in the comment box I explained politely why I did not wish to receive their products. I double checked everything that I had done and clicked confirm. Within a few seconds, up popped a confirmation message. However, I did not fill overly confident and decided to bite the bullet and phone the UK Telephone number. 080-8189-0213 To my surprise it was answered very quickly and I spoke to a very pleasant lady of American origin by the name of Tatyana, who gave me her extension number of 3113. I explained my dilemma and the lady was very understanding. My account was cancelled and by the time the phone call ended, an email was waiting me confirming my subsciption has been cancelled. As I said her name was Tatyana. 080-8189-0213 ext 3113. She is a Customer Satisfaction Specialist. Stemologica. I now intend to supply my bank with a copy of the cancellation letter along with any name that I know of that this Company uses. I hope all the above is very useful to others who feel that for whatever reason the products are not for them. They can find conclusion to close their account as swiftly as I did. Good Luck from Sorted653
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