on the 1st March 15 I was due to collect my first car from their Manchester branch,
this was meant to be a Fiat Punto Grande 1.4 sports in black.
When I arrived at the Manchester branch to sign paper work,
I was a few minutes early so I rang to see if it was ok to go in and sign,
at this point I was told that the car I was due to collect wasn't there,
it had passed its MOT but then had a problem with the engine
so they were unable to give it me but they would sort me out a new car.
On the Monday (2nd) I was told I could have a silver Fiat punto 1.2
I was told this would be available to collect end of the week.
Sunday 8th i rang head office who assured me the car was available for collection
it has passed its MOT and I was able to insurance.
I arrived at the Manchester branch to sign the paper work and collect the car,
I met with the man from the Car Finance company who went through all the paper work with me,
I signed all this and he showed me the car,
I then went to the guy who works for you to sort out the paperwork on your side,
whilst there I tried to tax my car so that I could drive it home,
it was then we discovered my car had not been MOT’d
the MOT paperwork with my car was for a Silver Astra .
.. someone somewhere had put on the wrong paper work and allowed my car to be sent to Manchester
without checking to ensure it had passed.
I paid the £25.80 monthly fee to ensure it had its mechanical guarantee
I was told my car would be given its MOT first thing Monday morning (9th)
I was then told that the car would be DROPPED OFF at my house.
That Monday I had nothing but trouble with your Manchester branch,
I spoke to 3 different people INCLUDING the MANAGER who was nothing but rude to me and my mother down the phone,
the phone was put down on us countless times
as they did not want to deal with the fact that they had screwed up,
after countless phone calls with Manchester staff who are rude and I'll mannered
and the head office I was told by PETE branch manager at Manchester
that my car would not be dropped off as arranged,
instead I had to go an collect,
I was told this as 5:45 that evening
I then had to travel across Manchester to collect my car.
I collected my car and left.
Week commencing 16th I started to notice that my car was having some issues with the gearbox,
my car was struggling to go into gear.
As the week went on this problem got increasingly more noticeable.
On 20th I got in my car and tried to turn my heater on,
it was then I noticed that this had broken
I had to drive around in a freezing cold car,
later that day I put my car in reverse and it sounded like I as dragging a piece of metal under my car.
I rang Manchester and I was told I had to deal with aftersales,
I rang them and spoke to Wayne who said he would have the car collected
and taken to stoke to be repaired,
he would call me later that day or the Saturday to let me know if it was being collected Sunday or Monday
... that call never came.
I then had to chase up after sales to find out when my car was being collected.
After finally getting in contact with them I was told my car would be collected Monday 23rd
and a curtsey would be dropped off.
I was told I would know within that week what was wrong with my car.
Monday 23rd they collected my car and dropped of my replacement.
Now today I have been told my car is a complete right off !!
Along with all the problem described above the steering column
had gone and they would try and find me a new fiat..
. my 3rd.
I rang the finance company - The Car Finance Company
As I want to end my agreement with them and take my custom to a different dealership
but keep the finance with the current company.
The finance company told me I need to get Fowlers to pay the total amount in order for me to do this,
I spoke to Fowlers who said the carfinance company have the pay the outstanding.
What I want to know is ..
. know I am no longer in possession of the car I originally signed for
can I reject any future cars and take my finance else where,
I have been told I will need to sign new paper work for a new car.
What is the best course of action to take,
I do not really want a 3rd car from this company on less than 2 months.
I have paid my first months finance payment
A £50 deposit for my original car
£26 mechanical guarantee