Slick312, Thank you very much for your help i will do just that Jade

Hi there, I told them in person if the problem wasn't sorted i would be cancling my membership and i did, i know i should have probably written a complaint at the time officially to stop this from ever have happening, but too late! Thanks

It seems i'm not the only one with these guys bugging me! i entered into a 12 month contract in May 2014 with the gym, at 9.99 a month. I made my last payment in December. I do acknowledge that I canceled early but i do have reasons. On a number of occations my person code would not work and i wasn't allowed access to the gym or classes, which wasn't very good when i was sat waiting for my aunty and mother to finish their session so we could go home together! I complained at the desk a number of times but no-one knew what was going on and no-one helped me. So as far as i could see i was paying for a service i wasn't getting. i recieved a letter a couple of week ago from CRS saying i was in debt of £192.46, i have since sent them an email (as i will only communicate via written word with companies like these) explaining my reasoning and also asking for a breakdown of fees, although looking at threads on here i have seen that it is likely that the fees are non-mandatory. I also have no emails or letters containing some sort of membership agreement so i cannot find out where i stand in this matter. I'm happy to pay the £40 i owe, but not the fees. As of yet i have had no reply to my email, but i don't want anyone going to my parents house as this is where the company still think i live! Any help would be appreciated, thank you