As promised an update. I am pleased to say after contacting head office in writting, they arranged for the GM of my local store visited and has agreed to recover the sofa and armchair, the down side is this will be in 12 weeks time approx but they will give us a temporary sofa whilst doing so.

Thank you for information, I will certainly be recording future calls, it's a shame as the girl on the line was probably being told what to say and at the end of the day she would carry the can for it as well which is unfair. I will update to what happens.

I have read other posts here regarding DFS and we have problems on our DFS sofa and armchair also, they were under 12 months when this was first noted and we reported it to DFS who sent their surveyor around and he told us it needs to go via a insurance claim with the policy we took out with DFS and that we needed to do it ourselves as he could not get involved under the data protection act, he also said the cause should be explained to the insurance company as human bodily fluids. I spoke with a girl in the DFS office who said that the peeling would be dealt with by the insurance compan

We have the exact same problem on our DFS sofa and armchair, they were under 12 months when this was first noted and we reported it to DFS who sent their surveyor around and he told us it needs to go via a insurance claim with the policy we took out with DFS and that we needed to do it ourselves as he could not get involved under the data protection act, he also said the cause should be explained to the insurance company as human bodily fluids. I spoke with a girl in the DFS office who said that the peeling would be dealt with by the insurance company and the sofa repair would be rejecte