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  1. Thanks for all the advice and support, I had a call from the warranty manager today and the claim has been passed
  2. Hi I paid for the car with a debit card and the water pump and thermostat were apparently covered under warranty even though it has come to light the invoices were processed internally due to a warranty administrator problem.
  3. Thanks I have copies of the invoices for the three visits to the first dealership, to add insult to injury network q have no knowledge of the three visits to the first dealership, the dealership apparently have a warranty administrator problem and invoiced the work internally with a view to send to the warranty company when their problem is resolved? the senior warranty engineer is looking into the claim again in light of the new info.
  4. Hi hope someone can advise me, we bought a Vauxhall zafira 1.6 petrol 2011 plate in sept 2014 with a 12 months network q warranty. In January we had a engine light come on, I checked under the bonnet and noticed there was hardly any coolant in the expansion tank, I topped it up and the light went out. Took it to a local Vauxhall dealer to get it checked out, after much scratching of heads they fitted a thermostat saying the thermostat had partially closed and pressurised the system to such an extent it lost coolant through the expansion bottle. We took
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