I wrote to Boots Optician's customer service address.
I explained that to-ing and fro-ing with the branch meant
I had already been 2 months without glasses and asked upfront for quick refund.
Their reply ignored my refund request and directed me to resolve the issue directly with the branch (which is a franchise).
I called the service number on the letter, and a manager brusk gave me the same response.
I am now thinking of sending them the following letter, that I found on the Which website.
It won't let me enter the URL (post count) so I have pasted it below.
Would folks here agree that is the right direction to go in?
[Company/ supplier address]
[Reference: contract number]
On [date] I [bought/placed an order for] a [item], received it on [date].
I have discovered that the [item] has the following problem: [add details].
The Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described, fit for purpose and of satisfactory quality.
As you are in breach of contract I am rejecting the [item] and request that you refund the sum paid to you of [price].
I also require you to confirm whether you will arrange for the [item] to be collected or will reimburse me for the cost of returning it.
If I do not receive your satisfactory proposals for settlement of my claim within seven days of the date of this letter,
I intend to issue a claim against you in the county court without further reference to you.
[Your name here]