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steviehowie

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  1. And therein lies a problem, when you "quote the law". It make an absurdity of the quote and the law. So the software needs to be refined. But notwithstanding same The words [problem] and cons are used in other threads without censorship. Why is it that there is complete inaction to make a class complaint on behalf of all energy users? I will name 4 companies the 2 German companies Npower and EON , Scottish Power and British Gas who routinely [problem] customers and therein break UK laws. A class complaint would get around Ofgem nonsense about them not dealing with individual energy users complaints , which is against the law in itself or trying to pass the buck to the energy Ombudsman. Where is the mods positive action to provide links to the law as I did this very morning and has been done before? Remember £270 million is serious organised crime. Stevie
  2. Nottslad, I see you are been irrepsonsible again. 3 kw x 1 hr = 3kWH What about 7 kw shower what about 6kw cooker? And yes none of these appliance would generate such a high bill , so the energy company is at fault here, don't you agree? Inspection of Electricity Meters 12.14 Unless the Authority otherwise consents, the licensee must take all reasonable steps to ensure that it inspects, at least once every two years, any Non-HalfHourly Meter in respect of premises at which it has at all times during that period been the Relevant Electricity Supplier. 12.15 An inspection under paragraph 12.14 must be carried out by a person possessing appropriate skill and experience. I.e not the customer. 12.16 An inspection under paragraph 12.14 must include: (a) taking a meter reading; and (b) a visual inspection of any Metering Equipment for the purpose of assessing whether: (i) there has been damage to the Metering Equipment or to any electrical plant or electric line; (ii) there has been interference with the Non-Half-Hourly Meter to alter its register or prevent it from duly registering the quantity of electricity supplied; or (ii) the Non-Half-Hourly Meter has deteriorated in any way that might affect its safety or proper functioning. and SLC 21B.4 21B.4 The licensee must take all reasonable steps to obtain a meter reading (including any meter reading transmitted electronically from a meter to the licensee or provided by the Customer and accepted by the licensee) for each of its Customers at least once every year. This is UK law. Did the energy company read the meter from May 2014 to May 2016? If not the Energy company is in breach of their obligations to you and are breaking the law. Yes meter have a separate law governing testing I will ignore it as the problem lies with the energy company, but see Electricity act 1989 schedule 7 on meters link below. http://www.legislation.gov.uk/ukpga/1989/29/schedule/7 Perhaps Nottslad will tell us the laws governing meter testing and accuracy? Not holding my breath but. Stevie
  3. 6.33am 11 June 2016. I note the censorship of the words [problem]s and cons and in this case its £270 million worth. When the mods changed my text without first discussing the matter as has happened in the past you have censored quotes of law, which you simply cannot do. But, I am still awaiting the mods getting the links set up to actual law which could avoid this absurdity. But then again I repeat and ask myself is this the "inaction consumer group", abiding and abetting criminals in their day to day activities? Perhaps the mods can explain the editing of the words [problem]s and cons all £270 million worth in the context of SLC 25C.4 to be honesty ,accurate, transparent or omit material facts? Stevie This is serious organised crime taking place.
  4. Energy companies [problem]s. Its a national scandal. Ofgem failing the customers, as is the DECC. Simply unacceptable.
  5. Malc , the law(s) of the UK are clear SLC 27.17 requires a bill within 6 weeks of termination. So does the Electricity and Gas (internal Markets )regs 2011. There is no opinion that's the law(s). So a customer still awaiting a final bill after two years is indefensible? This could damage there business or be abused by the energy company to suit their own hidden agenda. What is wrong with energy companies complying with UK law? Stevie
  6. Malc, as I posted earlier I am aware of an EON case where the final bill including back billing and or bill reversal has not been presented to the customer in over 24 Months. Indefensible don't you agree? Stevie
  7. Malc, as I post in another thread earlier I know of an EON case where a final bill so I include back billing and bill reversal has still not occurred in 24 months. Now that against SLC 27.17 for a final bill to be sent within 6 weeks. It is just indefensible, don't you agree? Stevie
  8. Took me a while to find it but someone kindly pointed out a typo above . Its should have read 24 months not 24 not weeks, and still no final invoice. So all energy consumers beware of energy companies law breaking. Sorry about that. As I stated previously 2 Years Farce is words designed for Germany energy companies especially EON but that' another thread. Stevie.
  9. Schweppes33 Happy that the advice given on case law , duties and obligations got a conclusion that you were happy with. Always glad to help. I still see the mods on this site have not started links to case law, or legislation governing utilities, that I have placed on this forum. This should have been done years ago. Why is that mods? Stevie
  10. Deer Two points, Did you ever get a final bill within 6 weeks? I know of other German energy companies(EON) that have failed to provide them in 24 weeks which is a breach of UK law. Did you get one? Can you confirm the tariff unit rates you where on for each year i.e. standing charge, day and night? Stevie
  11. Please refer to my comments and observations in Red Stevie
  12. As Bankfodder has said we all know how poor NPower's system is ( I hope he was referring to all energy companies including the big 6 there is no difference between them), and the best course of action is to write and follow this up with a telephone call, attending court with the information if it does get that far.I would never advise any customer to ring any energy companies, unless they are automatically recording the call and such evidence be transcribed on to paper as soon as possible after the conversation and dated and inscribed with the parties names to the call and issues discussed and retained for future use in court. All commuications should be in writing at all times. But notwithstanding same , if as you allege , you are not 100% sure, why offer such inproper and irresponsible advice? In a previous thread you where categorically sure. Now you are back tracking when its correctly pointed out the information is wrong. The information you have provided to the OP is incorrect and scaremongering of the worst type. It the sort of mis-leading statement the big 6 make every day. So why not simply apologise and correct yourself to the OP? The reason energy companies are repeat law breakers is Ofgem are failing to hold them to account. Again I asked previous are you working for EON now or in the past? I still await an answer Nottslad. Furthermore and under a separate thread , I have called EON's rep to tell the turth ( I will reply in due course to Malc late reply), to be honest ,accurate transparent and not to mislead. I believe your post was misleading on the specific matter of pre disconnection visits. So for a man professing to be knowldgeable of the industry, I find such statements unacceptable and not sincere. If there is such legislation on pre disconnection publish it by making a link to the specific part of the legislation please. Stevie  
  13. Nottslad, I dis agree, there is no obligation in law to undertake a pre disconnection visit by an energy company. That is just a [edited] to [problem] customers, time and time again. I would refer the OP to Deer thread with npower and the stuff on British Gas posted recently. Write , saying you have a dispute. No warrant can then be applied for against you. If npower do get a dodgy one , just throw them out of your home and refer to your letter of dispute. If they notify you of a court hearing prepare your defence and seek costs for loss and expense and harassment. Its a criminal and civil offence to cause a customer harassment. Perhaps the mods will provide the link to the necessary legalisation I have quoted on other threads. You have done nothing wrong. npower are the law breakers. Stevie
  14. Andy, I gave the EON rep every opportunity to come clean and help the OP. Would you in the alternative like to tell the OP what SLC 25C.4 places on energy companies by way of obligations and duty, that malc would not? The only people hijacking these threads are the so called energy company Reps and Trolls bought by the energy companies, that mislead the OP contrary to the energy companies obligations in law. This is the Consumer Action group. not free publicity for energy companies. It only fair to set out the compensation claims, the standard licence conditions that the mods should have done so and I invite them yet again to do , just as the have done for AR and the like. Stevie
  15. Deer, Can I cover your most recent post first about contract and then refer above to the blue text above. You must certainly had a contract. From what you say it was oral(phone) ,by action and by use of their product( consumption of electricity) and I assume but you can correct me, by some on account payment made by you( called the consideration, i.e. money).( Law requires Offer, acceptance and consideration, and usage of the product, all legal terms you would have to plead in your defence / claim against them). The fact npower did not issue you with a written contract matters for nothing. That is a breach of SLC 22.5 ( see below) and a breach of The Electricity and Gas I internal Markets ) Regs 2011 schedule 2 and schedule 8 ( see links below). Clear law breaking. 22.5 A Domestic Supply Contract or a Deemed Contract with a Domestic Customer entered into or negotiated on or after the day after the day on which the Electricity and Gas (Internal Markets) Regulations 2011 are made must include: (a) the identity and address of the licensee; (b) the services provided, including any maintenance services provided, and any service quality levels that are to be met; © if a connection is required, when that connection will take place; (d) the means by which up to date information on all applicable tariffs and maintenance charges may be obtained; (e) any conditions for renewal of the Domestic Supply Contract; 132 (f) any compensation and refund arrangements which apply if contracted quality service levels are not met, including inaccurate and delayed billing; and (g) information concerning the Domestic Customer’s rights as regards the means of dispute settlement available to them in the event of a dispute with the licensee including how dispute resolution procedures can be initiated So in a nut shell clear evidence of law breaking pertaining to 2 different UK laws. The Elec and Gas ( Internal markets ) regs 2011, schedule 2 http://www.legislation.gov.uk/ukdsi/2011/9780111513965/schedule/2 states:- " Customer contracts 4.—(1) Where a supply exemption holder enters into a contract with a household customer for the supply of electricity it must provide the customer with a copy of the contract. (2) The contract must specify— (a)the identity and address of the supply exemption holder; (b)the services provided, including any maintenance services provided; ©any service quality levels that are to be met; (d)if a connection is required, when that connection will take place; (e)the means by which up-to-date information may be obtained about— (i)any applicable tariffs and maintenance charges; and (ii)the supply exemption holder’s standard terms and conditions; (f)the duration of the contract; (g)any conditions for renewal of the contract; (h)any conditions for termination of the contract or of any services provided under it and whether the customer can terminate the contract if the supply exemption holder increases the applicable tariffs or charges, or changes one or more of the main contractual conditions; (i)any charges for early termination of the contract; (j)any compensation and refund arrangements which apply if any service quality levels specified in the contract are not met, including any arrangements which apply in the event of inaccurate or delayed billing; (k)the methods of dispute resolution available to the customer in the event of a dispute with the supply exemption holder, including how such dispute resolution procedures can be initiated; and (l)where further information on the customer’s rights as a consumer of electricity can be found." They are in breach of this. The Elec and gas ( internal Markets) 2011 schedule 8 states(same words as Standard Licence conditions SLC 22.5 above) :- "Domestic terms 22.5. A Domestic Supply Contract or a Deemed Contract with a Domestic Customer entered into or negotiated on or after the day after the day on which the Electricity and Gas (Internal Markets) Regulations 2011 are made must include: (a)the identity and address of the licensee; (b)the services provided, including any maintenance services provided, and any service quality levels that are to be met; ©if a connection is required, when that connection will take place; (d)the means by which up to date information on all applicable tariffs and maintenance charges may be obtained; (e)any conditions for renewal of the Domestic Supply Contract; (f)any compensation and refund arrangements which apply if contracted quality service levels are not met, including inaccurate and delayed billing; and (g)information concerning the Domestic Customer’s rights as regards the means of dispute settlement available to them in the event of a dispute with the licensee including how dispute resolution procedures can be initiated.”; (e)after paragraph 22.8, insert—" So another clear breach of UK law. But if you did go to court, they will produce this at the last minute. That's the sort of dirty trick they pull to undermine your case. Just a heads up. So in summary you had a contract albeit it was not in writing and that's a breach of the standard licence condition SLC 22.5 made pursuant to The Electricity Act 1989 and or a breach of schedule 2 and 8 of the Electricity and Gas ( internal Markets) regs 2011, 2 different UK laws. Now refer to my comments above in blue text. Bear in mind your experience will help others defeat the [edited] that are the CEO of the energy companies. Always Glad to help. Stevie
  16. That the problem with EON never deal with the problem and other EON customers sold be aware. I see Malc cannot answer the questions and again all other EON customers should be aware. The words EON and farce are made for each other. Let the EON rep tell the truth to the OP. Let EON compensate propely the OP for their poor company services inefficent and bad advice over two years. Lets have the truth from Malc about EON inability to undertake meter estimates. One of EON biggest [problem]s. I take it andy you do not want better and truth assistance from EON. Most of all trolls and EOn reps working to close down a debate about EON bad customer service is a farce in its own. Malc still awaiting the truth. Stevie.
  17. Dear Malc, Nice of you to get back to the questions I posted , albeit you have failed to answer them. I know selective amnesia can be difficult for some at the very top of EON, after all its is those individuals who set the agenda of repugnant business practices in the first place, which causes high harassment and poor customer service after all. But could you confirm for the OP and all EON customers, SLC 25C.4 places obligations and duties on EON by UK law? What are these duties and obligations? You have not stated this transparently or honestly from your replies to date. Certainly the OP case that has been 2 years to long. That’s simply unacceptable customer service and it occurs far to often with EON customer’s. In fact even its taken to long after the OP contacted the website in April with your direct involvement. Malc just for the record how many EON complaints remain unresolved after 2 years? 100,000 , 1 million? How long is the longest unresolved case? Is it not true EON break UK law(s) and or the standard Licence conditions ever day ? When do EON plan to eradicate this repugnant business practice? Malc you also stated ". If it has reached the Reviewers, I won't be able to help with the actual resolution as it'll already have gone beyond my level" . Who are the unanimous people in EON? Where are they based? What is their positions? Why is it, they are above you are they EON’s board members, do they know the obligations and duties under the standard licence conditions? Why do they not deal with the OP direct. Is this not just another delaying tactic by EON never to deal with the problem? Malc the OP has a right to be told the truth and why he has suffered unnecessary delay? You stated, EON have paid compensation when in fact they have not and are you not attempting to mislead the OP and others ( SLC 25C.4 comes to mind) Compensation is readdress for EON’s 2 year farce. Its payment in recognition that the OP has suffered loss and expense( law words), harassment ,inconvenience due to EON’s poor customer service. The sum of £ 560 you mention is not redress to the OP , it is reimbursement to the OP’s account for monies illegally claimed by EON and disputed by the OP. It is not compensation. The OP is still entitled to readdress for loss and expense inconvenience and the harassment from a poorly trained staff or IT systems or reviewers who do not do their job in a timely and efficient manner or more simply a board of directors who do not gave a dam about their customers loss and expense? Come on Malc , lets say a reasonable goodwill gesture from EON would be £ 100 per month x 12 x 2years = £2400. Let’s really push the boat out and round that up to a nice £3000.00. Its still cheaper than EON employing a barrister in court for 1 day, Malc which EON do with ease. Bear in mind, I have seen in the past EON letter headed paper that states categorically that EON cannot calculate estimated bills? Is that correct Malc? You yourself have hinted at this problem. Turning to estimate readings, which are one of EON’s biggest customer [edited], what is EON’s business practice Malc? Is it to read the meter ( via outside agents) every 3months? Why is there any need to re bill a client over 1 year Malc? Why is a bill reversal exercise not carried out immediately a meter is read by EON’s outside agents? Why a two year delay to do the Bill reversal exercises ? Is this the board engaging in repugnant business practices, yet again? The truth please malc.
  18. Readdress for grotesque and repugnant customer service, then I would be looking for £ 2500. British Gas are law breakers as an out of court settlement. Have a read at the attached court of appeal case against British gas in 2009. £10,000. http://www.bailii.org/ew/cases/EWCA/Civ/2009/46.html You have done nothing wrong. British Gas are the law breakers. Stevie
  19. For some weird reason, Nottslad's reply would not allow me to reply with quotes in his reply, something for the mods to , look into , I will answer Nottslad here. Nottslad, I take it from the naive reply , your are employed by EON or have been employed by EON in the past? It not just about the OP but to alert every EON customer present or future customer about EON’s law breaking , bad customer service record, failure to correct an industry wide bill reversal problem that this forum and the Martin Lewis forum insiders have testified to the problem. But you alone seem to be in denial about. You say , what do I want, well it’s about what every energy user wants Nottslad and I include yourself:- 1, Customer Service of a 5* rating , currently EON are at -3 for EON and dropping fast. 2. Stop EON , a company with a career criminal in charge, breaking UK law(s) , year on year since 2012. That’s multiple law breaking, and its getting worse. 3. To get compensation for a 2 year EON farce to the OP and all other EON customer who have complained. Let's set a minimum of £1200 per complaint. It should make the EON board’s eyes water, but readdress for the many EON farces that are evidenced hear and on previous pages of this very forum. Disgraceful customer service and Malc should come clean. 4. EON, over the next 3 years to reduce by half, every year, the number of outstanding and new complaints to zero which can only be achieved by employing a 5* customer service. 5. Lower energy cost, wholesale prices are at a 6 year low, yet EON’s board have failed to pass this onto the customer. So much for loyalty. Customer be aware! So much for free competition. 6. Bill reversal an industry wide problem to be eradicated. I have seen the evidence of this and many other energy company scams and in particular the “ Bill reversal” problem that you deny and which occurs across the industry. If energy companies read the meter ever quarter like over the last 50 years, the problem would not occur. Equally the problem would not occur if energy companies complied with SLC 21B.1. which states:- 21B.1. If a Customer provides a meter reading to the licensee that the licensee considers reasonably accurate, or if the Electricity Meter is read by the licensee, the licensee must take all reasonable steps to reflect the meter reading in the next Bill or statement of account sent to the Customer” and or ;” It is one of the biggest [problem] occurring in the Energy Industry. 7. EON to comply with SLC 25C.4( the one I asked Malc to come clean on, and as he is hiding with selective anaemia , I will clarify for all customers something which si UK law for and on behalf of the OP which is :- SLC25C.4:- to be honesty, accurate , transparent , professional and not to mis-lead or to have material omissions, when dealing with customers. No wonder Malc would not answer , its clearly, EON board policy to break this law at every opportunity and the proof of that is given on this very website by ever customer complaints against EON and the OP 2 year farce. 2 years of EON farce. The words EON and farce are made for each other. Again any customer thinking of employing this company stay well clear. EON are repeat law breakers, did you know that Nottslad or would you deny that as well? The SLC 25C.4 ( sorry the format has not held but this can be downloaded from the Ofgem website under codes and licences ( Electrical supply Licences) 8. EON to stop ripping off , old age pensioner’s and the venerable with their £6 million bribe to Age Concern. 9.EON to stop attending customers properties unannounced and causing the customer harassment to replace their meter with a pre- payment meter, without first having obtained a warrant , which in case of genuine disputes with a customer, they cannot do as the customer is protected in law by the Electricity Act schedule 6. Strangely Malc and the rest of the EON rep team often forget to come clean on this point when replying in the threads over the years. Why is that Malc? Board Policy to lie to customers or just selective amnesia? 10 Stop EON from failing to meet their obligations and duties laid down in law and within EON’s standard licence conditions. 11 And yes EON , npower( Both German companies) and British Gas the sick joke of the industry, are the worst offenders. 12. let’s have from all Energy Companies honesty , accuracy and the truth at all times. I still invite Malc to reply to the points I raised and come clean on points of law and tell the customer the truth after all its is EON obligation in law to do so! Stevie
  20. Deer Link to Justice website http://www.justice.gov.uk/courts/procedure-rules/civil/rules/part07 how to start a claim stevie
  21. A bit more, hope the formatting holds and a bit long. Some further advice/ points of note and I have still to review your case in full. Legal stuff By the way the debit letter, is also a request to disclose their case and documents . They normally ignore this until a court order is requested in interlocutory procedures after you have or they filed an application in the county court. With government cut backs they is not as easy as it seems. Depends on where you come from in the UK and the nearest county court. You need the right court form(s) sorry I will get this wrong, N235 general application under part 7 of the Civil procedure rules CPR ( ask the question in the legal forum please to verify or go un line and it should lead to the justice web site). You need to login to the legal forum here and ask your legal questions there or your local library will have the CPR rules as a fall back but they are on line but its a big book. Ensure you know how to get the court forms on line. Read the CPR (latest version is 2014 , again ask on the legal forms, but might now be upgraded) rules and make sure you follow them Otherwise they can get out on a technicality. That would be costly to you. Judges hate litigants in person so they will look here first to bin your case if you have not followed the rules. Your case must be there was a contract, written exhibit 1, they are in breach of their obligations and duties list these, they failed to comply with which laws exhibits 2-10, that resulted in a dispute which they failed to rectify letters exhibit 11-20, that caused you to suffer loss and expense and suffering from harassment all as indicated in your schedule of losses. To comply with CPR rules you need 1 month in advance a pre action protcal letter complet with outline of your pleadings and schedule of loss . You could lose your case if not complied with. Then A file of your pleadings ( volume 1 with front and back cover application and or court directions when these are given). A file of your exhibits with dividers( Volume 2, with front and back covers enclosing letters, contracts, invoices, standard licence conditions or other extracts of laws breached by npower, copies of previous fines by Ofgem and these reports, copies of newspaper cutting of npower fines, stress repeat offenders, etc) Schedule of loss. Copy of any applications or court orders. Judge will ask you have you been to the Ombudsman and what was his judgement This is all very general but a lot of work. You need to ask for full disclosure of their documents and agree a trial bundle with the other side. I hope that makes sense. Now the sting in the tale for you to think about, your claim say is £500.00 They might even send you a cheque., Npower will most likely not turn up at court. So no day in court fo you, yes you will win but the will have out witted you. If you claim is £50,000 they will hire a barrister at £3000 to £ 5000 a day cost to them. Fight the case and might win or lose, costs to them drop in the ocean. CEO expenses for a day so to say. They could go to appeal add another £10,000 to legal costs.Worth remembering. General questions and thoughts. 1. You state: " At the end of July I receive a letter with the same account number but this time addressed to the occupier saying that because of problems closing the account the balance would be written off. Followed a week later by the First bill for £366, in my name but with a different account number" That appears to be a breach of SLC 23.3 Unilateral variation without your consent. It one of the many cons the energy companies pull but it is law breaking. Check what they did to you on this point it may actually have occurred on more than one occasion. Who got the final bill for the old account number? This might be a separate SAR if it was in your name? 2. You state " In Sept 14 I call to try and figure out what is going on and am told that the first account number I’d received on complaint letters was actually the previous tennant’s but because of the confusion the balance (now £457) would be written off as per the write off letter. I give meter readings this time 4 readings show on the meter instead of 3. That same day a bill is generated for the heat rate for £868. It is based on an estimated opening meter reading for heat." So where does the extra reading come from? Please explain. You said it was ECO 10. " I am told again a week later on the telephone that my account would be credited to zero - clearing balance of £868 as per write off letter and to disregard any more bills/reminders and to wait during process. In Nov 14 I call again and am given apologies for distressing letters & assured case is with correct back office team. Promised that a correct bill should arrive soon showing the cleared balance of £868.72 and they had correct meter readings so a new bill would generated. I then receive a bill for £1,433, followed by ‘Our right to enter your home’ letterwith an outstanding balance £976." Looks like Clear evidence in writing of harassment. 4. You state " In December 2014 after numerous complaint calls I am given a new complaint reference number and assured collections will stop. In Jan 15 I receive a complaint deadlock lettericon refusing to remove the balance as promised and referring me to Ombudsman and I begin the Enquiry process."standard ploy by all energy companies is to do nothing for 8 weeks then issue deadlock letter. This allows you to go to Ombudsman. If no deadock letter, and there are such cases out there, no Ombudsman involvement. The Gas and Electricity Complaints handling Regs 2008 covers this, but there is no mandatory involvement of the Ombudsman from a customer’s view point but there is from an energy companies view. His remit is limited and he will knock your claim back if you do not meet is criteria. Happens to many times . Basically his job is to give you the run around , time waste, etc Others threads cover this in detail of customer experiences. It’s depressing and Cameron allows it. So complain to him about it. You have had grief, so give him some. Remember you are fighting an energy cartel including government. But Ombudsman acts on their side by listening to more of their lies and excuse and takes them at face value. There is no investigation from him. It’s another [problem]. Tell that to Cameron in your letter. Write to the Ombudsman and tell him he not fit for purpose you disagree and did he tell you can take it to the IS ombudsman? But there is a time limit of 1 year I think. 5. I have read somewhere you went to the extra CAB people in Glasgow? Is that correct? This is covered by CEAR act 2007 section/regs 12 to 14, I seems to recall. Again look at this and ensure all was done properly . I digress, my question is was it a good experience? And if not why? Did the investigate your complaint properly? What happened? 6. You state " In Feb 15 I give new meter readings and receive a bill for £1481 - Tariff: Standard SC ROB Heatwise 1. I pay £505 for accurate energy usage calculated using my correct meter readings between Nov 14 and Feb 15 (leaving the disputed £976)." Did you take pic / video of current meter and meter readings at the time. If No start doing so immediately make sure you record the date time of the meter readings if possible even if itmeans going back now. Video of size of house and appliances. Video of meter location age old new etc. The bills and disputed amount £976 must be offset in your schedule of loss more about that later. 7. You where previously on ECO 10, I assume with no standing charges? Now unilaterally they have moved you unto another tariff with standing charges? Possible breach of SLC 23.3. I am not 100% clear on what happened. You might have to clarify.Did you agree in writing to this new tariff? Did you object to it in writing? Other side issues :- 8. A small flat 2 bed yearly bill as a guide no more than £550.00 per year with moderate to high usage of electricity . Bear this in mind as a guide. Actual bills even better. Or actual energy usage even better simple to calculate. You appear to be able to do that from your text. 9. There is no chance of them cutting you off or replacing the meter, so panic over, relax. My advice is let them take you to court. But your call. Have you ever wondered why the have not done so already? 10. Gather Medical evidence doctor visits hospital visits, new medication i.e, sleep tablets depressants’ etc. 11. Now what did you do to mitigate your losses? You will get asked in court, so you need to show evidence of the steps taken. Please bear this in mind. 12. Your Court cost minimum £500-600 for an initial claim and application. More costs thereafter, without lawyers. Legal costs to you or against you , Say £5000 - £10,000. Where is the contract? Was it in writing , or oral , by action and by supply and payment of services? Your claim for harassment needs to be done professionally but follow Ferguson as a guide. Your claim for loss and expense needs to be evidenced with receipt , invoices travel cost ,court fees cosy of photocopying ,stamps, postage stationary telephone calls broadband cost, faxes etc. more about this below. Now the most important bit schedule of loss. Must be filed with your application or your defence, if they start a claim. If the loss is less than energy used, you might have to offer to settle balance in their favour, just to get you to think. I hope the format does not go wrong, but see below a typical template. Claim No: Claimant:xxxxxxxx NAME First Exhibit 1 to 20 29 July 2017 IN THE XXX COUNTY COURT Claim No: XXXXXX B E T W E E N: XXXXXXXXXXXXXXXXXXXXXX Claimant -V- XXXXXXXXXXXXXXXXXXXX Defendant _____________________________________ SCHEDULE of LOSS Schedule of Loss NAMES OF PARTIES V- xxxxxxxxxxxxxxxxxxxx Date : 30 July 2017 [/size][/font]Claim (NAMES) XXXXXXXXXXX against XXXXXXXXXXX for loss and expense from breach of contract breach of UK laws including The Utilises Act 2000, The Standard Licence conditions pursuant to he Electricity Act 1989 and the amended by the Utilities Act 2000, The Gas and Electricity Complaints handling Regs 2008 etc xxxxxxxx and non-performance and Stress and Anxiety . ( for you to advise) 1. Quantum Items (disputed items of bills) Monies outstanding from ( money paid on account 2013 and 2015 which have not been credited by XXXXX( name) to XXXXX(names) account. £ 700.00 Removal of circuitous Standing charges Claimed by XXXXX, deemed not part of contract £30.00. Standing charges Standing charges days between Standing charges days between £30.00. Standing charge 112 days between 17 Dec 13 and 8 Apr 15 (£27.75) Standing charges 80 days between 8 Apr 15 to 27 June 16 (£19.82). False claiming usage of electricity after 1 jan 2015( you need to spell this all out for example only) Day rate between 17 Dec 14 and 8 Apr 16 (£ 26.54) (taken from actual bills) Night rate between 17 Dec 14 and 8 Apr 16 (taken from actual bills) (£27.34) Day rate between 8 Apr 15 to 27 June 16 (taken from actual bills) (£3.40) Night rate between 8 Apr 15 to 27 June 16 (taken from actual bills) (£ 3.65) Vat payable on the above circuitous charges( item 2 and item 3)@5%= £ VAT ( 8 Apr 2014) (taken from actual bills) £ 4.08 Vat ( 27 June 2015) (taken from actual bills) £1.34 Monies claimed by xxxxxx(name) less Items of Quantum in dispute. (£700.00 + £30.00 + £30.00+ £30.00 + (Day and Night Charges) (£26.54+£27.34+£3.40+ £ 3.65) + Vat charges ( £ + £ + £ 4.08+ £1.34) £ £691.33 claimed, balance = £ 00.00 ) sub total section 1 £ 2, Loss and Expense Claim Hospital Visits - Cost for travel for NHS visits, medical expenses, additional Hospital Visits XXXXXXXX 2015 £3.60 XXXXXXXXX 2015 £3.50 Future NHS Costs XXXXXXXX 2015 £ XXXXXX 2017 £ 7.20. Other NHS costs, letters from GP etc £ 25.00 Cost for stress/Anxiety( seek legal advice) £850.00 Letters to Prime Minister Office, copying stamps, stationary £ 1.50 Loss of earning, 1 year @£00,000 per annum = £00,000 Cost of mail, recorded delivery mail, stamps, stationary, copying stamps, etc £ Cost of electronic mail £ 300.00 Attendance at Court £ 400.00 Cost of alternative LIVING ACCOMMODATION?( might no be applicable) 64weeks x £100.00 PER WEEK = £ sub Total £ Cost of independent engineers report ( ME but might be to late) £ 3600.00 expert witnesses report and attendance at court( ME) £ 4000.00 Legal costs lawyers barrister etc £5000.00 Court application costs £525.00 court attendance preparation time, phone calls,attending on their legal team etc prepare on a separate court format to backup times(hrs spent x Litigant in person cost fixed by court rules) Interest Other costs £ Admin costs for responding to NPOWER claims for £XXXX DEBIT AGNECIES £120.00 Citizen Advice £80.00 Ombudsman correspondence £120.00 New energy company letters/email £ 100.00 Interest payments at 8% on outstanding balances the date they fall due TBA Further loss and expense £20.40 All future legal costs and or admin costs incurred by customer to be fully recoverable from npower Stationary costs lever arch files, photcopying index divders for court Photcopying bundle of Trail documents £000.00 Photocopying general costs exhibits , news articles, previous Ofgem fines on Npower £000.00 Postage £221.00 Printing £50.49 Calls £74.00 Electronic mail £175.00 Loss of contract rights £100.00 Loss of reduced energy benefits(contractual) £ 100.00   Total Claim section 1, 2 3 and 4 £10,000   This statement is true to the best of my knowledge and belief. You must have a statement of truth, your case will be lost without one Signed...... ........................................................ . name: xxxxxxxxxxxxxxxxxxxxxxxxxxxx Date: xxxxxxxxxxxx   Claim No: xxxxxxxx   IN THE xxxxx County COURT B E T W E E N:     xxxxxxxxx Claimant -V- xxxxx Defendant _______________________________ SCHEDULE OF LOSS _________________________________ In all this schedule of loss is only a guide please you must insert your own losses and have all supporting documents to back such claims up. I cannot stress that enough. I gave you a template for you to complete , sorry in word its fine but here the cost should be in a line on the right hand side. There are must probably better one’s out there. See if you can complete it in 1 day? Best of luck. Good Luck Stevie
  22. Further links http://creditstrategy.co.uk/article/8299/online-news/npower-loses-legal-dispute-over-energy-debts-collection http://www.swindonadvertiser.co.uk/news/8393795.Npower_harassed_customer_____judge/ I try and separate energy companies obligations and duty in law from their course of conduct from harassment due to their law breaking and grotesque business practices . Please keep that in mind . Try the legal forum . My memory says this is somewhat restricted access by if you ask a legal question or a legal point of law i.e Civil procedure rules 2014 etc then these guys are usually good. But Sars Letter to credit companies/debit agency letter to CEO say you are in dispute. Possible cease and deist letter if harassment continues. Then consider the points I made about taking / or not legal action. Your re in the driving seat if you are no longer their customer or at the address. That puts you in a comfortably position. But watch time limits for taking legal action both way , maybe a point to ask the legal guys I think its 6 years. Please double check. Not let it get your blood up . All energy companies are doing this to millions of customers. So write to Cameron tomorrow. Write to Amber Rudd at the DECC. Just keep up the press. Stevie
  23. The truth is been supressed by the Mods / Deer.I posted a length reply to this thread yesterday. It has been removed and there is an untruth that this thread is started to day when it started yesterday. I hereby post the thread again.If anybody has a problem with it, mods or otherwise, then reply in open forum and I will reply back. Censorship of replies with debate is as bad as living in North Korea. But the law breakers the energy companies should be afraid. The customers are the ones in the rigt and after all Its is called the Consumer Action Group. My reply was:- First piece of advice is stop panicking . There is no need. You are not the law breaker, nPower is. Npower are criminals, they are trying to bully you. So laugh in their face. I understand it is fraustrating, but why get your blood pressure up?Not worth it. Their aim is to change your existing meter to pre payment where they can charge you more money for the same service plus outstandng payments. That the game. Point 2 Energy Ombudsman and or CAB are in league with an energy cartel, so they are not on your side no matter what the say. Energy Ombudsman is not fit for purpose. Know the devil your dealing with.It is designed to ware you down. At least your better informed. So why go to them? They share your information with npower. npowerlie to them and they pass that on to you with no proof. It's a con. You are not leally obliged to use either no matter what Ofgem would have you believe or acourt will say, tell a court that the dispute is not in their jurisdiction. Have you done and sent a cease and desist letter? If not do so. The mods might have a link to a typical template , is so could they post the link. Also write to the debit agency along the following lines: name and address Their reference No xxxxxxxxxxxxxxxxxx Dear Sir, Re Disputed Claim and CPR 31.14 Request ( your npower account Number) ( mods there is a typical template on the legal sites for this). On xx xxxx 2016, I received a letter dated xx xxxx 2016 issued by you with respect to nPower and given the above reference. Your letter is clearly not on the level. Your letter of the xx xxxxx 2016 constitutes harassment, which is against the Protection Of Harassment Act 1997, which is both a criminal and civil wrong. Your client has been issued with several cease and desist notices and is now in breach of said letters. I have the right to remain free from “ Harassment” from your company and or your client. You have been well warned. Your letter of the xx xxxxx 2016, is nothing short of threatening behaviour and demanding money with menaces. Your client has clearly failed to indicated to you the ongoing genuine legal dispute between the parties including disputed invoices , not least those issued in 2013 to 2016. I indicate my intention to contest all of your clients alleged claim which is fraudulent and in error. That is also a criminal offence. Please refer to my previous letters to ( their CEO ) in xxxx 2016, xxxxx 2015 and xxxx 2016. Your client is in breach of multiple UK laws, including although not necessarily limited to: The Protection of Harassment Act 1997, The Electricity Act 1989, The Electricity and Gas (Internal Markets) Regulations 2011(SI 2011 No 2704), Utilities Act 2000, The Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008 (SI 2008 /1898.). In addition your client is in breach of the standard licence conditions made pursuant to the Electricity Act 1989 and as amended by the Utilities Act 2000. Please treat this letter as my request made under CPR 31.14 for the disclosure and the production of a verified and legible copy of each of the following document(s): 1 . The agreement. You will appreciate that in an ordinary disputed case and by reason of the provisions of CPR PD 16 para 7.3, where a claim is based upon a written agreement, a copy of the contract or documents constituting the agreement should be attached to or served .Further, that any general conditions incorporated in the contract should also be attached. 2. The assignment from your alleged client to your company. 3. Copies of any default notice which you allege was served upon me pursuant to s.87(1)CCA and complete with all other evidence of service of such a document. 4. A copy of the original signed agreement and or , a copy of the executed agreement regulated by the Consumer Credit Act 1974 for the account. If you require more time in which to comply with this request you must tell me in writing. In telling me you require more time you must tell me what steps you have taken and propose to take in order to comply with this request and also state a date by when you will comply with this request. If you are unable to comply with this request and believe that you will never be able to comply with this request you must tell me in writing. Please note that if you should fail to comply with this request, fail to request more time I will make an application to a court for an order that any future proceedings be struck out or stayed for non-compliance and a summary costs order. I do hope this will not be necessary and look forward to hearing from you. Yours faithfully I am sure one of the legals could do better? Sat back and laugh at them have a cool beer. They most probably will not answer the letter. If another debit agency writes to you , send the same letter.It will constitue irrefutable evidence of harassment. You have a dispute, so no magistrate will issue a legit warrant. If you receive notice of a magistrates hearing, file a defence at the time, sighting the above letter as evidence and that you never received an unaccepatble rely/ no answer. The correct action is in the county court and only the county court. This is a civil dispute. That will cost you money to file a court application. My question is why do that? Yes they have caused you harassment ( keep recepits , bills, special delivery letters, stamps ,letters stationary, legal costs etc) but much better to let them file and you defend it , that way it cost you nothing. Cause their CEO harasment , get his email address, send him email after email also cc to their customer service department. My expereince is they will not file an application in the county court. Why ? They are mutliple law breakers , see the list on one of the other threads I posted today. No company in the world will approach a court with their law breaking record. So chill out and keep on the ball. Yes if you have plenty of money hire a solictor/barrister and sue their arse off. But I get the impression that might not be the case. Harasssment legal case - I posted a link earlier Case Law ( 2009) http://www.bailii.org/ew/cases/EWCA/Civ/2009/46.html in the court of appeal . read and make sure you follow everything in this case. Note the wors courseof conduct. Also npower case not well reported Cristopher Poncelet v npower 2010 in Northampton county court. Other links to read http://www.legislation.gov.uk/ukpga/1989/29/contents - Elec Act 1989 schedule 6 and 7 http://www.legislation.gov.uk/ukpga/2000/27/contents - Utilties Act 2000 schedule 4 and 5 http://www.legislation.gov.uk/ukpga/1997/40/contents - Harassment http://www.legislation.gov.uk/ukpga/Eliz2/2-3/21/section/2 1952 right of entry act Gas Rights of entry ( Read and understand) http://www.uklaws.org/statutory/inst...6/doc16977.htm Gas and Electrcity Complaints handling Regs 2008 http://www.legislation.gov.uk/uksi/2008/1898/contents/made Npower are in breach of this. Check my list of fines they may have been fined previously under this act. Ofgem standard licence conditions 2013 conditions dfferent to 2014. 2015 conditions different to 2014 so you will have to double check on a year by year to check for changes. You can get this of Ofgem website down the bottom codes and licences then click on electrical supply licence and watch the year issue. Write to npower removing their right of access ( can one of the mods link this to a standrad template for removal of rights of access). They cannot legit remove / relace your existing meter with pre-payement whilst there is a geniune dispute. That will not stop them trying it on, and I know of case where they have turned up unannouced and were caught in the act of trying to replace the meter , without a warrant. If the do this chase them away. simple. That's the type of law breakers that you are dealing with They need a warrant , see stuff above. The concern is, if it a flat, is the meter inside or out? If out you need to remove the rights of access sharpish. If inside do not let them in full stop and turn away debit collectors and laugh in there face. Check out standard Licence conditions (SLC ) 22.5 , have npower complied with Item(b) on maintenance. I bet not. they have broke the law. Check SLC 12.14 to 12.16 on meter inspections everty two years have they complied with all of this? Check out SLC 23.3 on unilateral variations to contract . I bet they are in breach. Check out schedule 7 (elec act 1989) and schedule 5(Util 2000act) on meters near the bottom. Know your rights on meters. Check out SLC 2.6 on contining performance basically they have to meet their obligations in law, these never cease. They will be in breach. That's to help you identify their bad customer services, their incompetence poor service and that they are the law breakers. You have done nothing wrong. If they refuse to deal with you write to there CEO at their head office in fact copy the debit agency letter above to him , bypass all the little yes man in npower, you are only wasting your time. Please not also most of the letters sent by energy companies are computer generated. File them under harassment. Becuase they will have ignored your letters.That's part of the game , to ware down 80 year old pensioners etc. Rise above them. For each bill they have or will send , put the disputed amount away in your/ new high interest bank account, dont touch it. It is earning you interest. Until they have met their contractual obligations and duties sit tight. Laugh at them. Yes the dispute will grow but that does not mean they have legitally verified the sums owed to your satisfcation or to a court. By the way they will lie in court dont put that past them or their legal team. Have you heard about bill revesal problems? It sounds like this con has been pulled on you although I cannot be 100% sure. But basically every 2 years they need to read your meter , its the law SLC 12.14 to 12.16. What they do is replace the estimated meter figs( which are cons in themselves) with actual meter readings. But their computer systems can miss in the revised bill calculation, "on account payments" you have made during the previous 2 years of the bill. I am aware of such cases. So go back every two years and check the estimated consumption which is changed to actual readings( which they have had all along but not used breach of SLC 21B.1) and make sure all your on account payments are included. That might be one reason for the large bills. It's one of the biggest con trick out to fool those less familar wth the industry wide problem. That excercise is normal but they miss the on account payments. In one year that could be £400 to £500 missing in your favour.In addition write to Downing St . cause Cameron as much hassle as npower are causing you.It is utlimate his government aiding and abetting criminal behaviour after all. Ignore if Downing St write back we will not reply.Stick to your guns.Its evidence to show the courts if necessary. Have some fun at npower expense.Keep good records of your expenditure to show the courts. keep any special delivery records of receipt of posting travel , court cost ,legal cost claim for everything. Now that leaves the issue of harassment how much. You might need legal advice but the Lisa Ferguson case link above will give you a steer. My advice is keep off the phone( to expensive). No proof to show courts anyway. Stick to letters , faxes or emails, you will need proof. Come back if you need help and if you win in court I'll have half your winnings. Only kidding. Big breath and release slowly. You'll will feel better. Post your bills on the thread so I can view them. have you done a SAR request? Mods can you do link to standard template please. Stevie.
  24. Hi Lawrence Bit late coming to this, but please find below a copy of schedule 7 of the Electricity Act 1989. Note the obligation on the supplier at item 7 and 8 and 10. This is also covered under the Utilities Act 2000 in schedule 5. Please have a read. I note Malc has fell into his old ways of being economical with the truth contrary to EON's obligations under SLC25C.4 . Malc good day, perhaps you could tell the customer what SLC25C.4 refers to and the specific obligation in law that EON must comply with? Will you do that? I would also refer Lawrence to SLC 12.14 to SLC 12.16 ( see below). Now the Elec Act 1989 states:- Elec Act 1989 SCHEDULE 7 Use etc. of Electricity Meters Consumption to be ascertained by appropriate meter 1 (1) Where a customer of an [F1 authorised supplier] is to be charged for his supply wholly or partly by reference to the quantity of electricity supplied, the supply shall be given through, and the quantity of electricity shall be ascertained by, an appropriate meter. [F2(1A) An authorised supplier may give a supply otherwise than through an appropriate meter in such circumstances as may be prescribed.] [F3(2) If the [F1 authorised supplier] agrees, the meter may be provided by the customer [F4(who may provide a meter which belongs to him or is made available otherwise than in pursuance of arrangements made by the supplier)]; but otherwise it shall be provided by the [F1 authorised supplier][F5(who may provide a meter which belongs to him or to any person other than the customer)]. (2A) [F6An authorised supplier] may refuse to allow one of his customers to provide a meter only if there are reasonable grounds for his refusal.] (3) The meter shall be installed on the customer’s premises in a position determined by the [F1authorised supplier], unless in all the circumstances it is more reasonable to place it outside those premises or in some other position. .(4) The [F1 authorised supplier] may require the replacement of any meter provided and installed in accordance with sub-paragraphs (2) and (3) above where its replacement— .(a) is necessary to secure compliance with this Schedule or any regulations made under it; or .(b) is otherwise reasonable in all the circumstances; .and any replacement meter shall be provided and installed in accordance with those sub-paragraphs. (5) If the customer refuses or fails to take his supply through an appropriate meter provided and installed in accordance with sub-paragraphs (2) and (3) above, the supplier may refuse to give or may discontinue the supply. (6) For the purposes of this paragraph a meter is an appropriate meter for use in connection with any particular supply if it is of a pattern or construction which, having regard to the terms on which the supply is to be charged for, is particularly suitable for such use. (7) Section 23 of this Act shall apply in relation to any dispute arising under this paragraph between [F7an electricity supplier] and a customer F8. . .. (8)Pending the determination under section 23 of this Act of any dispute arising under this paragraph, the meter and its provision and installation shall be such as the Director may direct; and directions under this sub-paragraph may apply either in cases of particular descriptions or in particular cases. (9) Part I of this Act shall apply as if any duty or other requirement imposed on [F7an electricity supplier] by directions under sub-paragraph (8) above were imposed by directions under section 23 of this Act. (10) In this Schedule "exempt supply" means a supply of electricity to any premises where— (a) the premises are not premises used wholly or mainly for domestic purposes; or (b) the [F1authorised supplier] or the customer is a person authorised by an exemption to supply electricity to those premises. Restrictions on use of meters 2 (1) No meter shall be used for ascertaining the quantity of electricity supplied by an [F9authorised supplier] to a customer unless the meter— (a) is of an approved pattern or construction and is installed in an approved manner; and (b) subject to sub-paragraph (2) below, is certified under paragraph 5 below; and in this Schedule "approved" means approved by or under regulations made under this paragraph. (2) Paragraph (b) of sub-paragraph (1) above shall not apply to a meter used in connection with an exempt supply if the [F9authorised supplier] and the customer have agreed in writing to dispense with the requirements of that paragraph. (3)Regulations under this paragraph may provide— .(a)for determining the fees to be paid for approvals given by or under the regulations; .(b)for revoking an approval so given to any particular pattern or construction of meter and requiring meters of that pattern or construction which have been installed to be replaced with meters of an approved pattern or construction within a prescribed period; .©for revoking an approval so given to any particular manner of installation and requiring meters which have been installed in that manner to be installed in an approved manner within such a period; .and may make different provision for meters of different descriptions or for meters used or intended to be used for different purposes. 3(1)If an [F10authorised supplier] supplies electricity through a meter which is used for ascertaining the quantity of electricity supplied and— .(a)is not of an approved pattern or construction or is not installed in an approved manner; or .(b)in the case of a meter to which paragraph 2(1)(b) above applies, is not certified under paragraph 5 below, .he shall be liable on summary conviction to a fine not exceeding level 3 on the standard scale. [F11(1A)Regulations under paragraph 1(1A) may provide for this paragraph not to apply in such circumstances as may be prescribed (being circumstances in which an authorised supplier is not required to supply electricity through an appropriate meter).] .(2)Where the commission by any person of an offence under this paragraph is due to the act or default of some other person, that other person shall be guilty of the offence; and a person may be charged with and convicted of the offence by virtue of this sub-paragraph whether or not proceedings are taken against the first-mentioned person. .(3)In any proceedings in respect of an offence under this paragraph it shall be a defence for the person charged to prove that he took all reasonable steps and exercised all due diligence to avoid committing the offence. .(4)No proceedings shall be instituted in England and Wales in respect of an offence under this paragraph except by or on behalf of the Director. Meter examiners 4 (1) The Director shall appoint competent and impartial persons as meter examiners for the purposes of this Schedule. (2) There shall be paid out of money provided by Parliament to meter examiners such remuneration and such allowances as may be determined by the Director with the approval of the Treasury; and such pensions as may be so determined may be paid out of money provided by Parliament to or in respect of such examiners. (3) All fees payable in respect of the examination of meters by meter examiners shall be paid to the Director; and any sums received by him under this sub-paragraph shall be paid into the Consolidated Fund. Certification of meters 5(1)Subject to sub-paragraph (2) below, a meter may be certified— (a)by a meter examiner appointed under paragraph 4 above; or (b)by a person who is authorised to certify meters of that description by or under regulations made under this paragraph; and in this paragraph "examiner" means a meter examiner or a person so authorised. (2)No meter shall be certified unless the examiner is satisfied— (a)that the meter is of an approved pattern or construction; and (b)that the meter conforms to such standards (including standards framed by reference to margins of error) as may be prescribed; and references in this Schedule to prescribed margins of error shall be construed accordingly. (3)An examiner may certify any meter submitted to him, notwithstanding that he has not himself examined or tested it, if— (a)the meter is submitted to him by F12. . . a person authorised by the Director for the purposes of this sub-paragraph; (b)the meter is accompanied by a report stating that the meter has been examined and tested by the person submitting it and containing such other information as may be prescribed; ©the examiner considers that the report indicates that the meter is entitled to be certified; (d)the meter is one of a number submitted at the same time by the same person, and the examiner has himself examined and tested as many of those meters as he may consider sufficient to provide a reasonable test of all of them. (4)Regulations under this paragraph may make different provision for meters of different descriptions or for meters used or intended to be used for different purposes and may include provision— (a)for the termination of certification in the case of meters which no longer conform to the prescribed standards and in such other cases as may be prescribed; (b)for determining the fees to be paid for examining, testing and certifying meters, and the persons by whom they are to be paid; and ©as to the procedure to be followed in examining, testing and certifying meters. .(5)Regulations under this paragraph above may also include provision— for determining the fee to be paid in respect of any authorisation under sub-paragraph (1) or (3) above; (b)for imposing conditions on any such authorisation; and ©for withdrawing any such authorisation before the end of any period for which it is given if any of those conditions is not satisfied. Apparatus for testing etc. of meters 6 (1) It shall be the duty of a person to whom this paragraph applies, that is to say, F13. . . a person authorised by the Director for the purposes of paragraph 5(3) above— (a) to provide and maintain such apparatus for the examination, testing and regulation of meters, and such apparatus for the sealing and unsealing of meters, as may be specified by a direction of the Director; (b) to use apparatus so provided and maintained to carry out such examination, testing and regulation of meters, or to seal or unseal meters in such circumstances, as may be so specified; and © to keep such records and make such reports of things done in pursuance of paragraph (b) above as may be so specified. (2) It shall also be the duty of a person to whom this paragraph applies to afford to meter examiners, acting in the exercise of their functions under this Schedule, all necessary facilities for the use of apparatus provided and maintained in pursuance of sub-paragraph (1) above. (3)If the Director considers that any person to whom this paragraph applies has made satisfactory arrangements whereby apparatus provided by some other person is available for the examination, testing or regulation of the first mentioned person’s meters, the Director may direct that this paragraph shall not apply to that person to such extent as may be specified in the direction. (4) Any two or more persons to whom this paragraph applies may with the approval of the Director enter and carry into effect arrangements whereby apparatus provided by one or more of the parties is to be available to all or any of them for the purposes of fulfilling their obligations under this paragraph. F14(5) Testing etc. of meters 7 (1) It shall be the duty of a meter examiner, on being required to do so by any person and after giving notice to such persons as may be prescribed— (a) to examine and test any meter used or intended to be used for ascertaining the quantity of electricity supplied to any premises; (b) to determine whether it is of an approved pattern or construction and, if it is installed for use, whether it is installed in an approved manner; © to determine whether it is in proper order for ascertaining the quantity of electricity supplied within the prescribed margins of error and, if it has been in use and there is a dispute as to whether it registered correctly at any time, to determine if possible whether it registered within those margins at that time; and (d) to make a written report of his conclusions as to the matters mentioned in paragraphs (b) and © above. (2) If a meter examiner determines that a meter is, or was at any time, operating outside the prescribed margins of error, he shall if possible give an opinion as to— (a) any period for which the meter has or may have been so operating; and (b) the accuracy (if any) with which it was or may have been operating for any such period. (3) Regulations under this paragraph may make provision for determining the fees to be paid for examining and testing meters, and the persons by whom and the circumstances in which they are to be paid. (4) In relation to a meter used or intended to be used in connection with an exempt supply, this paragraph shall have effect as if any reference to the prescribed margins of error included a reference to any margins of error agreed between the [F15 authorised supplier] and the customer (in this Schedule referred to as "agreed margins of error"). 8 (1) This paragraph applies where there is a genuine dispute as to the accuracy of a meter used for ascertaining the quantity of electricity supplied to any premises and notice of the dispute (a) is given to the [F16 authorised supplier] by the customer, or to the customer by the [F16 authorised supplier]; or (b) is given to the [F16 authorised supplier] and to the customer by any other person interested. (2) Except with the approval of a meter examiner and, if he so requires, under his supervision, the meter shall not be removed or altered by the supplier or the customer until after the dispute is resolved by agreement or the meter is examined and tested under paragraph 7 above, whichever first occurs. (3) If the supplier or the customer removes or alters the meter in contravention of sub-paragraph (2) above, he shall be liable on summary conviction to a fine not exceeding level 2 on the standard scale. Meters to be kept in proper order 10 (1) A customer of an [F17 authorised supplier] shall at all times, at his own expense, keep any meter [F18 provided by] him in proper order for correctly registering the quantity of electricity supplied to him; and in default of his doing so the supplier may discontinue the supply of electricity through that meter. (2) An [F17 authorised supplier] shall at all times, at his own expense, keep any meter [F19 provided] by him to any customer in proper order for correctly registering the quantity of electricity supplied and, in the case of pre-payment meters, for operating properly on receipt of the necessary payment. [F20(2A) Section 23 of this Act shall apply in relation to any dispute arising under this paragraph between an electricity supplier and a customer.] (3) (4) Sub-paragraphs (2) and (3) above are without prejudice to any remedy the supplier may have against the customer for failure to take proper care of the meter. Now, Standard Licence Conditions (these are law) SLC 12.14 to 12.16 Inspection of Electricity Meters 12.14 Unless the Authority otherwise consents, the licensee must take all reasonable steps to ensure that it inspects, at least once every two years, any Non-HalfHourly Meter in respect of premises at which it has at all times during that period been the Relevant Electricity Supplier. 12.15 An inspection under paragraph 12.14 must be carried out by a person possessing appropriate skill and experience. 12.16 An inspection under paragraph 12.14 must include: (a) taking a meter reading; and (b) a visual inspection of any Metering Equipment for the purpose of assessing whether: (i) there has been damage to the Metering Equipment or to any electrical plant or electric line; (ii) there has been interference with the Non-Half-Hourly Meter to alter its register or prevent it from duly registering the quantity of electricity supplied; or (ii) the Non-Half-Hourly Meter has deteriorated in any way that might affect its safety or proper functioning. You state EON read the meter 8 times that means under SLC 21B.1 they should have used these meter readings in your next bill. Did they? Or as is usually the case with EON, did the fail in their obligations in law, continue to lie, mis –lead by material omission you the customer by using Estimated readings in your next bill( which Malc’s honesty ( and I thank him for that admission), admits EON haven’t a clue how to do this, but nor do other suppliers either( So Its a business practice [problem] and a con from EON to fool the gullible It's called Bill reversal). Did EON pull the old bill reversal trick. That is, 2 years later EON send a revised bill for the last 2 years and insert actual meter readings for estimated meter readings, but EON's IT system losses your on account payments you have made over the last 2 years. ( They blame this in operator error when inputting the data more like insufficiently trained staff and a **** IT system that does not work and a CEO who will not fix the problem). Be warned. Now, EON have selective amnesia and fail to tell you this. I would be happy to look into it for you in your invoices but would need copies of all old bills over a 2 year bill. Can you post these on line? From what you say this appears to have happened at some point but without all the facts difficult to tell 100%. But well worth checking. Perhaps , Malc will post on the thread, what the Bill reversal problem is all about and more importantly, what EON are doing to rid themselves of the problem and a date when it will be complete? How about it Malc? Now SLC 21B states:- Condition SLC 21B. Billing based on meter readings 21B.1 If a Customer provides a meter reading to the licensee that the licensee considers reasonably accurate, or if the Electricity Meter is read by the licensee, the licensee must take all reasonable steps to reflect the meter reading in the next Bill or statement of account sent to the Customer. 21B.2 If the licensee considers that a meter reading provided by a Customer is not reasonably accurate, the licensee must take all reasonable steps to contact the Customer to obtain a new meter reading from him. 21B.3 Paragraphs 21B.4 and 21B.5 apply from 31 December 2014. 21B.4 The licensee must take all reasonable steps to obtain a meter reading (including any meter reading transmitted electronically from a meter to the licensee or provided by the Customer and accepted by the licensee) for each of its Customers at least once every year. This paragraph does not apply in relation to any Customer with a Prepayment Meter. 21B.5 The licensee must make available a Bill or statement of account to each of its Customers at least twice yearly and at least quarterly to any Customer who requests it or who has Online Account Management. This paragraph does not apply in relation to any Customer with: (a) a Prepayment Meter; (b) a Smart Metering System; © unmetered supply as defined in regulation 2 of the Electricity (Unmetered Supply) Regulations 2001(1). 21B.6 Where a Customer requests Online Account Management the licensee must comply with that request. 21B.7 Where a Customer requests an explanation of how their Bill or statement of account was derived the licensee must comply with that request in plain and intelligible language. 21B.8 The licensee must not make a specific charge for the provision of a Bill or statement of account or for access in an appropriate way to the consumption data used to calculate that Bill or statement of account. This paragraph does not apply in respect of providing additional copies of a Bill or statement of account to a Customer. 21B.9 Where a Customer requests the licensee to make available information on their energy billing and historical consumption either to the Customer or to any other person designated by the Customer the licensee must comply with that request to the extent that the information requested is available and as soon as reasonably practicable. Also whilst you are at it Malc , can you explain for Lawrence and others what standing charges are and post this in the thread? Malc, let this be a lesson in honesty , accuracy and appropriateness to all at EON and further improvements are needed in it’s customer service. Lets have the truth about Bill Reversal? And how’s that £1000 compensation as a sign of goodwill coming along for the customer, take it out of Cocker’s business expenses. 2 Years of an EON farce must be at least worth that. But Lawrence you might want more compensation I would , I will leave it to you. Lawrence and for others with an EON farce ( and there are many out there) , EON's CEO email address :[email protected] Write to him. He will do nothing but you bypass all the time waters in EON who’s job it is to frustrate you, mis- lead you, and are not honest with you. But at least you are aware of their game. Also email these two [email protected],[email protected] You will have to keep plugging away. EON customer services is Tony Cocker's business practices. The buck stops at him. If you are still unsure come back to me. Hope this helps and I am looking forward to Malc’s honest input into the Bill reversal problem, and what standing charges are levied specifically for. Over to you Malc. I will keep a look out for your reply. Stevie [/size]
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