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Alice1202

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Everything posted by Alice1202

  1. Thank you for replying so quickly! I know and to be honest I wish I just paid the extra month if I knew I'd get an ARC £440 bill! I've just had such trouble with them I got fed up - it was the last straw asking for an extra month as a good will gesture?! I cancelled my direct debit after I cancelled my membership, I assume they tried to take January and it bounced back hense me then technically "owing" them money! If it comes down to paying that extra month to end it all then so be it, but there's no way I should be paying £440 - I also received another voicemail recently telling me that if I didn't pay the January fee then I would have to pay for February too! This surely just shows the MA hasn't cancelled quick enough and I know they get charged themselves hense asking me to pay for their slow staff. I would love to avoid big ARC blokes turning up at my door with intimidation techniques but I really feel like I don't owe them any money as I've cancelled within what they seem acceptable terms. If I ignore the lot is anything going to go any further? Thank you for your help!
  2. Hi all! Read a lot of threads and I think I know by now that ARC are a pain and should be ignored most of the time, but I'd like to get some quick advice on my situation to be assured that I do not need to pay up! I joined David Lloyd in September 2014 - signed a year contract however made it clear that I would be soon getting a new job in another gym where I would receive a free membership. The Membership advisor said that was fine I just needed to prove it with an acceptance letter from my new job and they would cancel my year contract no problem. I started my new job late November 2014 and in December 2014 I wrote a letter to David Lloyd attaching my acceptance letter from my new job. I then get a voice-mail from a membership advisor at David Lloyd in January 2015 saying they received my cancellation request in December and the general manager had said it was fine to cancel however as a "good will gesture" wanted me to pay for January's membership fee? I had not entered the gym since I started the new job and I see no reason why I should pay another month's membership. I told them that as it was just a "good will gesture" I kindly decline this and requested my details to be taken off the system and not to be contacted as my membership was no longer with them. I now have a letter from ARC demanding I pay £440!! I have no idea where that figure has come from - and I personally don't feel I need to pay. I work in a gym myself and I am pretty certain that the membership team at David Lloyd haven't done my cancellation process quick enough so January payment has come out now they want me to pay £440 for their mistake? If anyone can help I'd be so grateful! Do I ignore ARC or ring and tell them the situation? Or ring David Llloyd? Thanks in advance!
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