Cant we hit them with The Unfair Terms in Consumer Contracts Regulations 1999 first ? I have read some of it but not sure where we could go on this

Ok back to normal now !! Have spoken to him - he is happy to move forward so what does this entail ??

why are all the previous posts blank???

U are right normally £60 per night each and yes they are taking the p""" as the match will be sold out - as has been said they could sell the rooms over and over again - they said a reduced rate so god knows what the full rate could be - they are just making it up !! it is more that 100% mark up - its over 3 times just because of the match - Rip off isnt it. I was told that the average pint of larger was £8.50 on the day !! As has been seen no rooms are available on that date and likely other hotels will be doing the same - the £60 figure I gave was the average price during the week as said by the General Manager to me. By the way the match is a Friday. I havent spoken to the disabled person re a "fight" but knowing him he will be up to it on principle

I was not there - but he has said verbal only and nothing in writing about the advanced purchase rates. As i said the rate he has paid is 3 times as much as for a normal room !! If you look on their web site terms and conditions they say "You may cancel your booking without penalty at any time until 14:00hrs on the day of arrival, unless otherwise stated on your confirmation.Late cancellations, i.e. after 14:00hrs on the day of arrival, we reserve the right to charge the first nights' accommodation rate" Nothing about moving to a "full rate" as its 3 times as much as normal rate ie £60 average per nite

It was done face to face with reception. This is a copy from the emailed booking form less the personal information "The rooms above consists of accommodation and VAT but does not indude breakfast. However, if you have booked breakfast as an addrtional option this will show above. Our restaurant offers a delightful breakfast at your leisure or an express breakfast to go. All rooms are available from 2pm until 11am on the day of you departure' Please note that you have reserved an advance purchase rate. The crediUdebit card provided at the time of booking will h fully charged for the reservation and this payment will be non returndable. lt will not be possible to amend or transfer this booking. I would like to thank you once again for choosing to stay with Sleepez Hotel Cardiff and we look forward to seeing you soon. Kind regards Sleepez HotelCarliff Reservations Team" There is nothing on their web site or on the booking form explaining in writing the advanced purchase rates you have suggested - I was told by the General Manager that it was explained verbally to him - no paperwork was given to him apart from the Credit Card slip and a business card for the hotel. He is not completely compus mentos so may not have realised the implications told to him. Holiday insurance was not taken, if available as only one night and may have been prohibitive due to his medical conditions Interestingly the room rate of £195 each is over 3 times the normal room rate !!

A disabled friend of mine and his carer attended the Wales v England rugby match in Cardiff this month. Sleeperz Hotel in the City have adapted rooms for disabled persons. He saw that they were advertising the Wales/Italy rugby match on 18th March 2016 and at the time decided to book 2 rooms - cost £390 in total which was paid in full. He now wishes to cancel the booking but the hotel has refused citing their booking reservation Details. I have checked this for him and it does say that there is no refund as it is an "advanced purchase rate" . I have also checked the hotels web site and spoken to the General Manager who was adamant that there is no refund but that the booking could be changed to another name. Surely there must be a cooling off period especially when the rooms have been booked and paid for for over a years time. Can anyone help on this please ? Many thanks