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Littlepetal

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  1. I have recently received bills for purchases on my Vodafone bill for £4.50 for Prizegrabber.co.uk - these are registered on my bill as 'purchases or donations to a charity' - of which I have not registered for. When you type into a Google search 'prizegrabber.co.uk' there is no such website. I have contacted Vodafone twice and they don't know what this fee is for, BUT have been assured today that their technical team have put a block on it??? (I have to ask myself how they can block something that they don't know what it is!!) Has anyone else received such fees and if so, please can you advise how to get rid of them?
  2. I have recently been very unwell and in hospital and was unable to cancel my upgraded Vodafone contract within the specified 14 days of renewal on the 12 January, 2015. I phoned Vodafone today to explain the situation and was shocked to find out that they have no process to deal with such situations and I am tied into an 18 month contract, despite the fact that I am unwell, can no longer work and quite frankly am unable to pay the tariff I am locked into. I asked for them to reduce the tariff and the only reply I could get was 'You are outside the 14 days of terms and conditions'. I asked if they had an appeal process by which I could explain my situation and support this with medical evidence. The reply was' You are outside the 14 days of terms and conditions'. I explained that I had not set up or even put the sim card into the new iphone5 they had sent me and I was perfectly happy to return the phone as long as they could reduce my tariff. The answer I got was 'You are outside the 14 days of terms and conditions' I asked to speak to a manager to discuss this - the answer I got was 'No mangers do not discuss these issues - you are outside the 14 days of terms and conditions. This is outrageous with a company as large as Vodafone that they have no system or support or flexibly for extenuating circumstances such as myself and I am sure other people. I have been advised that Lee the Vodafone rep should be able to advise me on how to move forward from the dreadful situation as I am unable to pay the current tariff and quite frankly am stressed enough with illness without this extra, totally unreasonable response and behaviour from Vodafone. I am currently working with Stepchange Debt Management Charity, so will ask if they have any advise on how to move forward. Please can you advise?
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