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onestopshop123

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About onestopshop123

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  1. The number was 006xxx35898. Please don't call it... it will cost £50 / call. Each call actually lasted a few minutes. The total cost was capped at £50, so each call cost the same. I've mentioned it was a connection cost, but I guess in practise it was a certain cost per minute. All I can see on the bill is that each call was exactly £50.
  2. Yes, the password between the extension and server were weak, as they were never supposed to be accessible to the outside world. The answer as to who set them up. I setup myself originally when I was considering using 3cx phone system. That was 4 years ago. Once I decided it was a good system, I engaged a professional phone system company to manage it for me. From the point they took over, the phone company had complete control of the system. They were responsible for all software updates, all changes to the phone server, new extensions etc. They were told the passwords of course they needed to know this as the existing phones have needed reconfiguring over time. They could have changed what I originally did over the course of 4 years if they thought it wasn't right. Moving forward, does anyone know the process BT use to make payments to overseas providers of premium rate international numbers? I really think I have a potential case if BT have say 30 days to make the payment to the Solomon Islands though some form of clearing house. Because I notified them immediately of the fraud and asked them to withhold payment to their provider, and I hoping this might give some leverage. Forgive me if it sounds like I am clutching as straws.... All ideas and comments welcome
  3. Hi, First time post here. I have a problem which I am hoping forum members can offer their opinions and advice on please. I run a small business which has an office based phone system. Hackers somehow accessed our office phone system one night in January. They managed to remotely make hundreds of calls, one after the other, to a premium rate number in the Solomon Islands. Each time the call connected, it cost £50. The total cost of the fraudulent calls is £3,500. BT contacted us the following morning to say it looked like our system had been hacked, due to the unusual overnight call activity to premium rate numbers. We immediately found and patched the loophole which had allowed the remote access. I then contacted our BT business account manager and asked them to place the disputed bill on hold whilst it was investigated. Subsequently, BT have written me to advise that, according to their terms and conditions, we are liable for the fraudulent calls. They have offered a payment plan, but won't reduce the bill. BT have also advised me that because the premium rate numbers are outside of the UK, they are not controlled via a UK regulatory body. They also tell me that they are under no obligation to monitor or identify fraudulent use of the network. Because the calls were made to the Solomon Islands they also advised there is no way they can recover the cost back. So, BT's view is that I have to pay the bill. They also suggested to recover the cost from the IT company which manages our network or from the Phone company which manages our phone system. Both of those companies are small business, and they say it wasn't their fault, and in any event they can't afford to pay. I should probably also add that BT agree that they accept that the phone calls have been fraudulently by criminals. I have also reported the details to Action Fraud to get my crime reference number. I've written back to BT and said asked the following question; i) As the fraud was identified straight away and BT agree it was fraud, BT wouldn't pay the company in the Solomon Islands immediately - it must go through some form of invoice process which would take some days to process. As I asked BT to not make the payment to the company in the Solomon Island when I first found out about the fraud, my logic is that, if BT don't pay the invoice to the Solomon Islands, then there is no need to pursue me for the costs. ii) Can BT then confirm they have notified the company in the Solomon Islands of the fraud? When did they notify the company? I have also asserted, if BT do go ahead and make the payment to the Solomon Islands, for a payment which they know to the fraudulent, and then the recover the cost from me, they will be benefiting from the proceeds of crime, which is definitely immoral and probably illegal. Whilst their terms and condition state that I am responsible for the fraudulent use of their network, they also have some responsibility to prevent fraudulent use of their network. They know for example from our call history, we never phone premium rate numbers, we never phone the Solomon Islands, we never phone in the middle of night, and we don't make repeated calls to the same premium rate number one after the other. Our normal call bill with BT is £200 / month by the way. BT have replied saying they are seeking a legal view. Of course their solicitor will say BT are in the right. I've replied to say, they need to be sure of their facts as if they insist on taking the payment from my account, I will raise a moneyclaim on-line, and we can let a County Court judge decide if they agree with BT's view. In my mind, the crux is whether BT make the payment to the Solomon Islands straight away, or whether they actually have an opportinity to prevent the invoice from being made straight away whist it is being investigated. If they don't make any attempt to prevent the fraud from being completed, I believe this would be unreasonable and it would help my case. Can anyone offer any suggestions or advice or how I should progress this?
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