hi, i'm new to this kind of thing and have never posted on here before but I needed advice on a problem I am having with Arnold Clark. I purchased a 2011 BMW 1 series coupé from Arnold Clark and after 4 months of having the car the heating/ air con panel on the car stopped working on the first day it got cold in winter (and its impossible to drive the car without this because all the windows steam up very quickly). I contacted Arnold Clark about the problem as we were told that we were still covered by a BMW warranty when we had brought the car. s Much to our disappointment when we informed Arnold Clark we were told if we hadn't brought a Arnold Clark warranty (which we were not even offered or given the option to buy when we had purchased the car) we weren't covered for any faults on the car and it was not their problem any more. we then went to a BMW specialist garage because we were told by the arnold clark salesman we were still covered by BMW. when we called BMW to check this we found out the warranty had expired a month before the car was purchased but we still went ahead and tried to get the car diagnosed. we were told the fault could not be diagnosed and a fault like this had not been seen before by BMW mechanics. We were also informed that the car had been overdue a service for 14000 miles. (This was surprisingly disappointing to me because when i had brought the car we were told everything had been changed on the car and a full service had been done.) when the car was checked for service history we couldn't find a service history book. I had called citizen advice bureau and I was given a list of my consumer rights and also given the list of acts in which Arnold Clark had not complied by and mislead us. I had gone back to Arnold Clark to try and get a solution to the problem. I was told by the 'manager' that I have no consumer rights and nothing can be done for me they refused to look at the car and told me the salesman that sold me the car no longer works there and its not their problem. I then contacted the finance company and told them the fault i had with the car and I was told id need to give arnold clark a chance to fix the car before anything else could be done and this would take a maximum of 8 weeks. the finance company didnt seem to be doing much and dragged out the claim for 12 weeks to then turn around and tell me the claim was rejected by arnold clark and they are blaming me for the electrical fault on the car and the finance company will be closing the case and now im left with a car I cant drive without heat/aircon to unsteam the windows and a fault that cant be explained. can i take further action against them(taking them to court)?