Mother has no longer got any of the emails (she deleted them with concerns that they may have had viruses embedded within them). She assured me that no further payments have been taken out. Looked at one of their websites and see that T&C's are only accessible by scrolling down. The T&C's are similar in colour to the background and they do mention that by keeping the 'free trial' they are willing to sign up to a regular delivery of these items unless returned within 14 days. I cant see how the bank will be willing to refund this when the T&C's are there if not a little unscrupulous. Any advice on how to approach this with the bank would be great as i dont want to just take the query to the bank and then get it refused at the first hurdle.

Acting on behalf of my mother, she like many others on here seem to have been caught with the Stemologica/Beutemer [problem]s going around. Just need some advice on how to best proceed. My mum in mid Nov saw a internet advert for free tesco vouchers £100 if she took up the free trial of this product. She insists that at no time was she made aware that she binding herself into any contract with them or that the she would if she didnt cancel and return the free products within 14 days. She has had two debits come out of her account before xmas. This has almost ruined xmas for her to the point that she hid it from the entire family and juggled money to get by over the xmas period without telling my father. I have found out as she confessed it to me in the past week. So now you now the back story, I am making it my personal mission that I get this money back for my mother. She is in her early 60's and the little savings she has I dont want to see being stolen from her. What is the best way for her and myself to proceed. She has cancelled the payments to the company (Card Payments, i assume) but is now 2 x £97 down. Is there a realistic chance of her getting this money back. Whilst my mum can be naive on the internet, she isnt when it comes to money and agreeing to contracts etc so i know she wouldnt have signed up to this willingly. I would be grateful for any help or any pointers in the right directions.