Acting on behalf of my mother,
she like many others on here seem to have been caught with the Stemologica/Beutemer [problem]s going around.
Just need some advice on how to best proceed.
My mum in mid Nov saw a internet advert for free tesco vouchers £100 if she took up the free trial of this product.
She insists that at no time was she made aware that she binding herself into any contract with them
or that the she would if she didnt cancel and return the free products within 14 days.
She has had two debits come out of her account before xmas.
This has almost ruined xmas for her to the point that she hid it from the entire family
and juggled money to get by over the xmas period without telling my father.
I have found out as she confessed it to me in the past week.
So now you now the back story,
I am making it my personal mission that I get this money back for my mother.
She is in her early 60's and the little savings she has I dont want to see being stolen from her.
What is the best way for her and myself to proceed.
She has cancelled the payments to the company (Card Payments, i assume) but is now 2 x £97 down.
Is there a realistic chance of her getting this money back.
Whilst my mum can be naive on the internet,
she isnt when it comes to money and agreeing to contracts etc
so i know she wouldnt have signed up to this willingly.
I would be grateful for any help or any pointers in the right directions.