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snowdragon

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Posts posted by snowdragon

  1. well this is the response from Fashion World

     

    Thank you for your email regarding item ZS478ST CONDOR ALL IN 1

     

    I'm sorry to hear that your item has developed a fault.

    We offer a 12 month guarantee on our items, excluding general wear and tear.

     

     

    After this time we're unable to accept items back as returns or compensate for any fault that may develop.

     

    Please accept my apologies for any disappointment this may cause.

    If you require any further assistance, please contact me.

    Yours sincerely

    Sabrina Ahmed

    Customer Service Team

  2. First Sorry if in wrong place but really need some advice please.

     

    I purchased a Hauck Condor travel system for my new granddaughter last year but it has had a few problems,

     

    one being the basket keeps falling off and

     

    now the chassis/frame is coming apart in 4 places,

     

    we have just come back from a holiday and it virtually collapsed on us while baby was in the pushchair,

     

    now this was not a cheap item as it was over £300, it was purchased from a Fashion World.

     

    I would like to know if I have any rights re this product as it is clearly unfit for use,

     

    do I contact them or Hauck?

     

    Thank you

    Sandy

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