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Everything posted by luckynote007

  1. Hi there, They sent a couple of emails proceeding this and no letters. After that I received no further communications from them. They clearly gave up, they have not even phoned me nor have I had anything else regarding the incident happen. Hope this helps you!
  2. have received the response ( via email)"Thank you for your email received at our offices on 13 February 2015. We note that you would like no letters to be sent to your home address, therefore we have amended our records accordingly. From your email it would appear that you advise that no debt is recognised in relation to this claim. For clarity we confirm that you were observed selecting goods to a total of £6.78. You then left the store making no attempt to pay for the goods. When apprehended you advised the guard that you were aware this was theft. As a result of these apparent intentional actions in depriving our client of its goods, our client is entitled to be compensated for your conduct and the disruption to its business caused. If you wish to dispute our client’s version of events you are required to submit a full written defence along with your version of events for further consideration. If the events are not in dispute, we require proposals for settlement of our client’s claim. We look forward to hearing from you within the next 21 days. If we do not hear from you our client’s claim will continue."
  3. I have received my second letter. Stating that they will contact my parents. They said that if I felt this was not okay then I could email, phone or send a letter, I have sent them an email with the following "Hi there, I am emailing regarding the incident in Basingstoke on the 14th January with Superdrug. I understand your claim fully. However I acknowledge no debt to you nor to any company you claim to represent. Take notice that Under the Data Protection Act 1998, I refuse you permission to pass any of my details on to any other third party. Including my parents/guardians. I only allow you to contact me directly. I request no more letters be sent to my house. If you have anymore information for me, an email is suffcient." is this okay??
  4. I have received my letter.it is indeed from Retail Loss Prevention. It States that I must pay £147 as per your insructions I plan to ignore it completely. It says on an additional piece of paper enclosed that they cannot let any third parties know of the incident because of the data protection act. I'm assuming this includes my parents? Also. Will they send me many more letters?
  5. as they didn't call the police while i was there could they still call them? or has their 'window' (as it were) closed?
  6. I will be turning 18 on April 20th... so not tooo far off. But far enough. and okay, the lady at superdrug said that the 'fine' will be sent via post and will arrive in about 2 weeks.
  7. It is a festival place shopping centre and the guard said that I could walk through it just not go into individual shops
  8. Also the superdrug guard never said I would be banned elsewhere that they may keep an eye on me but that it was up to them.so she didn't tell them to ban me
  9. The first was someone from superdrug and then a shopping Centre security guy talked to me and told me I wasn't to enter any shops.and I assume the superdrug guard told them?
  10. i took some small items from Superdrug. the total cost of them all would have been £10 or less. It was really stupid and my first offence. The security guard saw me and took me to a room, and asked if i had taken anything else. she then asked to see some ID (i used my provisional licence). She filled out 1 piece of paper. She told me that i would be getting a letter in the mail telling me about a fine i will have to pay between £50 and £150 (will the envelopes be obviously a fine from the outside? How many letters will they send? i don't want my parents to know as i'm so embarrassed!) The police were not called in my presence (so i assume they didn't call them at all?) they said that i was banned from superdrug for the next 6 months. She did not stipulate whether it was a nationwide ban or just that store.. I then walked through the shopping centre to go to college and the security guard told me that i wasn't allowed in any shops, only to walk through. is that permanent? how long does it last? I was calm throughout the whole process because I thought reacting another way may aggravate them. The items were returned and were in a suitable condition to be sold. I am 17 and i live with my parents. I don't have a job - will it hinder me from getting one in the future? and will it stop me from getting into uni? and will i get a criminal record or anything like a caution? Thanks and i know it was stupid, and it won't happen again. I'm so embarrassed! Please help!!
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