Hi guys, this is my first post and i need as much help as i can. I have been with Utility Warehouse since i moved in which was in November 2011 and i thought i was getting a good deal as i was paying £68 a month for both gas and electric but it was only till August 2013 when i found out that i was under paying. I then chose to pay for what i was using and pay the excess (£330) off in one go and was told that i would be charged for what i used. I was not told that i needed to supply them with a meter reading every month and with the meters being read by an external company and then me giving them a reading every so often. In July, i got a bill of £2200 for unpaid gas units in the post which i have been trying to dispute and decided that i wasn't getting any where and wanted to pay the bill off in small chunks. I have just got a new job and have been trying to get on my feet and i have spoken to them earlier in the month and an advisor said that i need to make a payment by the 10th but i didnt get paid till today. I was going to call tomorrow morning and sort it out but i have come home from a long day to find that my friend who is lodging with me allowed some so-called 'bailiffs' in on monday and they have changed the gas and electric meters. These new meters dont have the old meter readings or any writing on them what so ever, there was no paper work and no notice of entry from the court. I have been left no top up cards and the gas has been cut off!! I am extremely upset as there is no paper work and no nothing. Any advice would help as i need to sort this issue out.