Good Morning to all,
I am new to the forum and this is my first post. Apologies if it is in the wrong section (Please advise)
On the 27/11/2014 I parked in a PPS ( premierparkingsolutions ) controlled car park. The car park in questions is Station Road, Didcot, Oxfordshire.
The car park was ram packed, a couple of parking bays were flooded to the point no one could park in them. So I decided to park on the end of a row which still allowed plenty of room for other motorists to get around the car park (see attached pictures)
I parked up, Paid my ticket, Placed it in the window and headed into London.
I returned to my car later that day and noticed a "Parking Charge Notice" from PPS (Premier Parking Solutions) stating "Not parked in allocated Bay". I did some initial research and sent the follow appeals email to them.
"Reference Number: xxxxxxx (removed for the sake of this forum)
Vehicle Registration: xxxxxxx (removed for the sake of this forum)
The reason I have not supplied my contact name or address is due to the fact members of an accredited trade association can access DVLA data, while non-members can't. To avoid my details being obtained by a non accredited trade association I have opted not to provide these to you at this point.
To Whom it may concern,
I am writing to you today to express my concern over the parking charge notice I received on my car upon returning to it after spending the day in London. I list below a series of pointers that I wish you to address and clear up as part of your notice and also to provide evidence as to why I think I was not in the wrong.
First of all, I see the ticket I received states it is a "Parking Charge Notice" which upon carrying out my own research for advise I see a Parking Charge Notice is not a "fine" and cannot be imposed, unlike a Penalty Charge Notices. - Please confirm this is the case and in fact true... If I don't pay then legally you cannot pursue it further!
The reason I had parked where I did was due to the fact your car park had sections that were flooded which was impossible for cars to park in at least 2 parking bays that I witnessed. This resulted in unusable parking spaces which had clearly not been maintained to a suitable standard allowing cars to park.
I along with other members of the public found space to park at the end of the rows of cars where in fairness you could easily mark out another 1 if not 2 parking spots. The fact you had not marked these areas with diagonal white lines (as you have used in other areas of the car park) gave the impression it was okay to park there.
I also think the charge amount if unfair due to the fact where I parked did not hinder the flow of traffic in and out of the car park along with the fact I had paid for 24 hrs of parking...
To conclude in my appeal... I would like you to answer all my queries above and to wrap up my case... I believe the inadequate maintenance of the car park (flooding not dealt with) and poor visual markings used in some areas of the car park but not others. Along with the fact I did not hinder the flow or parking for other users of the car park at all.
I look forward to hearing your response."
So I then waited and received the following reply by email:
" 11 December 2014
Re: Parking Charge Notice Number XXXXXX (Vehicle: XXXXXXX)
Site: Station Road, Didcot Issue date: 27/11/2014
Thank you for your appeal which we will respond to below. Firstly, however, you should be aware that as you have not given us a full serviceable address for the driver of the vehicle we will be making a request to the DVLA for details of the vehicle keeper so that we can establish the identity of the driver according to Schedule 4 of the Protection of Freedoms Act.
Further to your email of appeal received on 03/12/2014 regarding the above parking charge, I have now
had the opportunity to review this case and my findings are below.
Whilst we appreciate and sympathise with your situation, we are unable to take mitigating circumstances into account. Parking at this site is only for vehicles that are parked in accordance with the site instructions, as detailed on signage on site. This signage is clear, in excess of industry standards and clearly details any charges that may be imposed should these restrictions be contravened. The amount sought as the parking charge notice is a term of the contract.
The vehicle was not parked in an allocated bay, which is contrary to the conditions of parking. Please
see the attached photographs, which show that your vehicle was not parked correctly at the site. I
therefore uphold our operative’s decision to issue this parking charge notice. It is your responsibility to
make sure you adhere to all the rules and regulations when at this site, including parking correctly in a
marked bay. If you do not park correctly you can obstruct the other customers from parking at this site
and prevent them from parking correctly themselves.
We are therefore unable to cancel the Parking Charge Notice as it was issued correctly. Please forward a payment of £60 to reach us by 25/12/2014 or £100 to reach us by 08/01/2015 in order to avoid Debt Recovery proceedings; incurring additional costs. Please be aware that when appealing any further the charge will not be placed on hold.
Payments can be made by cheque or postal order - payable to PPS Ltd, or on our website -
If your appeal is unsuccessful, you have the opportunity to go to an Independent Appeals Service known as POPLA (Parking on Private Land Appeals).
Please note that if you wish to appeal to POPLA, you will lose the right to pay the charge at the
discounted rate of £60, and should POPLA’s decision not go in your favour you will be required to
pay the full amount of £100.
If you appeal to POPLA then please use the accompanying form, or if your appeal has been submitted
electronically please visit popla for further information. However, if your appeal is dismissed
by POPLA, we will use their adjudication in future Court proceedings which may commence without delay and further costs may be added. (code removed) is your designated POPLA code.
If you choose to do nothing, we will seek to recover the monies owed to us via our debt recovery
procedures and may proceed with Court action against you.
NB: If, as the keeper of the vehicle, you do not give the details about the driver or hirer, or if the driver or
hirer refuses to acknowledge their liability, you may be liable to pay any unpaid charges in accordance
with the Protection of Freedoms Act 2012
Mr Oliver Taylor
I was about the pay the £60 until I did a search on "pps.uk.com" and came across this forum... So thought I would lay out the above and get some advise before the 25th comes up when the payment is due.
Any advise greatly received.
Many Thanks and Kind Regards