loan b was a seperate loan I had at the same time as loan a. Loan b was not refinanced, just paid off as it was only a small amount.

Loan A and Loan B both have PPI, Loan C is a refinance of Loan A which does not have PPI. The refund on loan C is due to me having to take out a higher amount because of the PPI on loan A.

Thanks - I will send the cheque for the amount they are entitled to for loan A and B with a letter telling them that the amount for loan C is not a PPI reclaim and as such, they have no fee forthcoming from it.

They will take 25% + VAT for each individual loan so 25% + VAT for loan A and loan B which I have no query over paying. They also want 25% + VAT of the over payment refunded amount on loan C

Hi, I have posted this on another forum so apologies if you are members of both and have already seen this post. I need help understanding something with my PPI payout. I instructed a claims company to look into my PPI claim (yes I know, should have done it myself) and my bank have upheld the two queries on loans, explained everything that will be paid out and why. Attached to the bottom of this is another loan (that my claims company were not instructed to look into) and this has no PPI. However, loan A was refinanced by loan C (no ppi) and my bank have stated that because of the PPI on loan A, the amount on loan C was higher than it needed to be and have refunded me the over payment. My claims company are wanting to take their percentage (plus VAT) off the amount refunded on loan C. Now this is what I cannot get my head around. My claims company have in their T's and C's: Please note that your bank may uphold other mis-sold PPI that you have purchased as a result of our approach to them. If this is the case, we will deal with these cases on your behalf and the same charges of 25% + VAT will apply. There is no mention of any over payments from refinanced loans being subject to their fees. The way I see it, they are wanting 2 lots of fee's for the same loan. Loan A - PPI refund and then the additional amount I had to refinance to cover that PPI in loan C. Am I just reading this all wrong? If someone could explain this to me in a simple way I would be grateful. I understand from the other forum that it will more than likely have to be paid, I just want to understand why. Thanks