Well we know, thanks to those draconian anti-terror laws, that BT HAS to store the data of who phones who for several years. I have found that there is a vast gap between what big companies CAN do and what they WANT to do. Doing some research it has become clear the phone companies have absolutly no interest in stopping harasment or crimes (RE stolen mobile charges) and want the maximium amount of money for the least amount of work. So the trick is to be such a pain in the ass to them, that they give you what they SOULD give you, just to get rid of you.

Does anyone have any ideas on how to get BT to provide me with a list of incoming phone calls to me? Can I ask for one under a SAR?

Thanks for telling me about that case. Very interesting indeed "It was notable that the Act did not provide any defence for “accidental” harassment. It was difficult to think of a policy reason why large corporations should be exonerated for conduct which, if carried out by an individual, would amount to harassment." "the Court of Appeal accepted that there can be liability for harassment even if the material is automatically generated such, as in this case, by computer" Thank you very much

Sorry, reading back through my post I see I didn't state that I had followed this forums advice and reduced the amounts to the surgested levels.

Firms don't HAVE to charge £10 for SARs, so I'm want to see what they say, they can't use the time to stall acording to ICO. I've got a fairly good log of them calling (thank you OCDishness), by I'm also requesting a full list of telephone numbers that have called me from BT (Anyone have any advice on how to do this best?) Plus I want to compare Anglians list of calls to my list of calls, so if they lie and leave some out then it makes them look even worse to the court. No matter what their actions, this is going to court eventually, if only to protect other people from having to go through this.

Another nice thing about them, the spam emails they are sending out don't have any link to unsubscribe, and if you go to the email senders page, you can't unsubscribe. This I believe is actualy illegal. Also the Anglian page the spam sends you to isn't HMTL ( with text and clickable links), it's a single HUGE jpg picture file. The whole impression Anglian gives with this is so dodgy that even Del Boy would want nothinhg to do with them.

Anglian have been told to stop it repeatly. Anglian have been told how much it will cost them if they don't. Now they have a chance to come clean and state ALL there calls to me. And why they didn't stop when I (politely) asked. And if they don't..... Legal action is the next step.

To tell you the truth, I turned off the ringer on my phone to stop them. I want to get full details from them, so I'm sending them this letter, (I know you are reading this Anglian, or rather your paid forum reader) DATE:- 29th March 2015 Subject Access Request Letter under the Data Protection Act 1998 Dear Anglian Windows/ Anglian Home Improvements, Please supply me with ALL data that you hold on me, the telephone number (occasional_mongoose's phone number) and the email address (occasional_mongoose's email). This includes in particular, but is not limited to, the following:- 1. Complete details of any and all interaction between yourselves and myself including the telephone number (occasional_mongoose's phone number) since 16/05/2014 and the email address (occasional_mongoose's email) since 01/01/2012 2. Transcriptions of all telephone conversations recorded and any notes made in relation to telephone conversations by your company, or by any previous creditor or companies in your employ. 3. Where there has been any event in my account history over this period which has required manual intervention by any person, I require disclosure of any indication or notes which have either caused or resulted in that manual intervention, or other evidence of that manual intervention in relation to my account. 4. A genuine copy of any notice of fair use of my data as required by the Data Protection Act 1998 5. A list of third party agencies to whom you have disclosed my personal data and a summary of the nature of the information you have disclosed. Please inform me, prior to processing this request, if you require a fee to be paid. I understand that I am entitled to a response within forty (40) working days. I would be grateful if you could confirm this request by email as soon as possible. Please send acknowledgement to (occasional_mongoose's email). If you have any queries or questions then please contact me at (occasional_mongoose's email). If there is specific information which you require in order to satisfy yourself as to my identity, please let me know by return. However, please note that the above telephone number and email address are the ones which you normally use to communicate my private business to me and which you have hitherto found to be acceptable. Also note that any more unsolicited marketing telephone calls or spam emails will be charged at a minimum of £30 per instance or the cost of dealing with them appropriately, whichever is greater. Yours faithfully occasional_mongoose

UPDATE - Now Anglian Windows are spamming me daily... Nice... Stay classy, Anglian Windows

So, let me get this right? Instead of a situation where you have only my phone number and don't know my name or address, You'd like to go to a sitaution where you know my phone number AND my full name AND full address, and emailing this infomation to you will resulst in a totally different endstate from the dozen times I VERABLLY told you to remove me. AND you TOTALLY won't sell my details onto another person? You can see why I might be doudtfull...

(I'm not exactly sure what forum this should go in, so I'm posting it here, but Mods please feel free to move it.) I'm going to charge Anglian Home Improvements £500 each time they continue to harass/phone me I have reached the Samuel L. Jackson Fury Event Horizion - "Enough is Enough! I have had it up to here with these [edit] Double-glazing salesmen on this [edit] phoneline":-x I'd appreciate some advice on the specific OFCOM guidline and law acts I can use against them. Dear Anglian, I have, over the last 6 months, received dozens of phone call from you, some silent and putting the phone down immediately I answer, and some asking to speak to a "Mrs Gardner", presumably the person that had this phone number (REMOVED) before me. I know the calls are from you due to the caller number display. Every single time I request, as is my legal right, that you stop calling me immediately and that you remove my phone number and all other information from your system and never call me again, your phone operator always agrees to do this. Despite this request, you continue to phone me at all hours of the day and night, and even when I inform you that I am not the person you are looking for you still try to sell me something. Let me inform you of some facts: (1) I have NEVER contacted you, requested a quote, had business dealing with you or otherwise made any contact with you previously (2) I am extremely ill, severely disabled and bedbound due to an incurable illness. I often have to rest or sleep during the day or evening. (3) The phone number you keep ringing (REMOVED) is for EMERGENCY use only, and hence each time I hear it ring, I can only assume it is an emergency. This stresses me, and my illness is one that, if I am stressed, my illness gets worse. Hence your insistent calls are causing me actual harm. (4) You have ignored my request to remove my number from your records on EVERY SINGLE OCCASION, thus breaking the OFCOM GUIDELINES ???? and the LAW ACT ???? Protection from Harassment Act 1997 (5) From this date onwards I am applying a schedule of fees for every phone call I receive from you to compensate me for my time and for the damage to my health, and for restitution for the HARASSMENT from you. The fees are as follows; Receiving phone call from yourselves = £500 Receiving SILENT phone call from yourselves = £750 answering email from yourselves = £250 answering unsolicited letter from yourselves = £250 personal visit from yourselves = £1500 Writing letter to yourselves = £77.34p Continued phone contact or extended other communication from yourselves shall be consider acceptance of this schedule of fees. All communication may be recorded and made public. Continued ingnoring of my requests will lead to legal action. Yours sincerely Mr Mongoose